Remote
Full Time Senior, Lead
powertofly approved What PowerToFly.com Has to Offer:

PowerToFly supports a fully remote team and core coverage with country specific benefits. This may include health care, a retirement savings plan, parental and adoption leave, equity, and perks such as self-directed budgets to support learning and growth. We also offer unlimited personal time off and mentorship opportunities.

PowerToFly, the fastest growing platform for enterprises to find underrepresented talent in tech, sales and marketing, is looking for a unique individual who can combine their customer success and revenue expansion skills to help exceed our customers’ expectations and further our partnerships.

We’re looking for someone to serve our Enterprise clients. The role will be responsible for the success and growth of our strategic accounts measured by upsells and renewals. This position reports to the Manager of Customer Success.

MAIN RESPONSIBILITIES

  • Proactively own and manage the success of a portfolio of enterprise-level clients
  • Ownership of overall post sales client success
  • Create evangelists by listening to customers closely and delighting them with our user experience and service. Collect feedback to provide to marketing, product and talent teams
  • Nurture relationships across accounts to solidify our partnership
  • Be a key player in our high-performing customer engagement strategy that defines success for the company's two tiers of subscription
  • Focus on customer intimacy - truly understand the customers’ key hiring issues and opportunities, ensure that all customers derive maximum value from their PowerToFly subscription
  • Develop an understanding of churn and how to prevent it. Champion and effect change in each of the relevant functional groups to reduce churn and maximize the LTV of the customer
  • Work with the product team to define KPIs for product success
  • Manage operational/admin components for renewals, customer satisfaction and customer adoption metrics
  • Ensure any account issues are resolved quickly, leveraging resources from across the company as needed

REQUIRED SKILLS

  • Strong relationship-building and people-facing skills; empathy for customers
  • Ability to learn, understand, and anticipate client needs
  • Ability to develop product expertise and demo the product to clients in a way that instills comfort and confidence
  • Ability to work effectively in virtual teams, coordinating many different decision-makers and leveraging many different resources
  • Extrovert - you genuinely enjoy talking to people
  • Excellent communication, administrative and organizational skills
  • Excited by the fast pace, opportunities for growth, and ambiguous nature of a startup environment
  • Strong culture match for PowerToFly and affinity for women’s empowerment

PREFERRED SKILLS

  • Demonstrated ability to manage customer accounts in conjunction with sales organizations.
  • Experience in working with or in Fortune 1000 companies.
  • Experience with SaaS.
  • Proficiency using Salesforce, Slack, Asana, and G Suite
  • Understanding of the recruiting industry
  • Account Management experience

LOCATION

  • The position can be anywhere around the world, but ideal working hours are in the EST time zone. You will be servicing customers on the East coast. PowerToFly is a virtual organization, with most of our work done over email, Slack, and Skype/Zoom. The position may require occasional traveling in the future, so ability to travel long-term is preferred.
Mission
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Enterprise Customer Success Manager