Director, Growth & Web

Remote
Main Location
United States
Jobs

PagerDuty is interviewing, onboarding, and working 100% virtually at this time. As we look to the future, we plan to be distributed by design, meaning unless your job requirements make it necessary to be in a PagerDuty office, you may choose to work in-office, remotely, or hybrid. We’re focused on inclusion and employee well-being by building a culture that isn’t location specific, and gives equal opportunity to everyone—regardless of where you are working. 

Overview

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, serving over 13,800 customers and 700,000 users worldwide, including 60% of the Fortune 100. 

Led by CEO Jennifer Tejada, 50% of our board of directors is comprised of women, 45% of our managers are from underrepresented groups, and we are a proud member of the Pledge 1% Movement, committed to donating 1% Equity, 1% Employee time, and 1% Product to accelerate change in our communities. 

We’re growing fast and looking for ambitious people who share our values and customer devotion mindset to join our high caliber team. 

From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.

Overview

PagerDuty is a digital operations management platform that empowers the right action, when seconds matter.  For the teams who build and run digital systems, PagerDuty is the best way to manage the urgent, mission-critical work that is essential to keeping digital services always on. We make it easy to handle any unplanned task, event, or opportunity, right away.

We’re growing fast and looking for ambitious people who share our values and customer devotion mindset to join our high caliber team.

PagerDuty is looking for a strategic, analytical, and results-oriented leader.  As the Director of Growth & Web, you will define and own the growth roadmap to enable seamless user onboarding experience.  You and your team will improve our conversion funnels on our website to drive more new logos and customers.  Working in this highly cross functional role, you will also be the glue between marketing and product to ensure a seamless customer experience from the time they land on our homepage through to trial and paid. 

How you impact our vision:
  • Product Growth Strategy
    • Develop web and growth product strategy and roadmap that enables seamless user onboarding and PagerDuty self-serve experience
    • Manage and define long-term product strategy, product plans and use cases for the trial experience
    • Responsible for PagerDuty homepage and website development
    • Drive product development and a rapid iterate and learn approach with a team of product managers and engineers
  • Leadership & Management
    • Manage and develop a team of high performing Product Managers
    • Be the growth team lead for Growth Engineering team 
    • Partner with Engineering, UX Design, Product, Marketing, and Sales Teams to define and drive successful execution of roadmap initiatives and achievement of our KPIs
  • Drive for Results
    • Define KPIs and measure success by setting goals with measurable success criteria at every stage of the product funnel
    • Champion A/B testing to continuously improve performance and identify new opportunities for growth
    • Identify and clear roadblocks for the team and enable cross functional collaboration
Knowledge, skills and experience
  • 8+ years of work experience in Product Management roles successfully collaborating with Engineers and Designers, with a particular focus on building web products in an agile environment
  • 5+ years of experience managing, coaching and developing a team
  • Significant experience with conversion optimization, marketing attribution, A/B testing, and experimentation
  • Previous experience creating and implementing a web-based product strategy and roadmap
  • Experience influencing and working cross functionally with Product, UX Design, and executive team members on key strategy and cross-functional initiatives
  • Highly proficient in Excel (pivot tables, graphs, formulas, etc.)
  • Excellent written and verbal skills, time management, decision-making, presentation, organizational and problem solving skills
  • Ability to operate and excel at strategic as well as tactical levels --Willingness to roll up sleeves to get the job done
  • BA/BS degree in Business, Marketing, Communications or similar program, or equivalent work experience




Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.

PagerDuty Offers

We are dedicated to providing a culture where our people are happy, enabled and inspired to do their best. One of the ways we do this is by developing a comprehensive total rewards approach that supports all of our people and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. 

Your package may include:

  • Competitive salary and company equity
  • Comprehensive benefits package from day one
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
  • Generous paid vacation time 
  • Paid holidays and sick leave
  • Paid employee volunteer time - 20 hours per year
  • Bi-annual company-wide hack weeks
  • Mental wellness programs
About PagerDuty

PagerDuty is a digital operations management platform that empowers the right action, when seconds matter.

For the teams who build and run digital systems, PagerDuty is the best way to manage the urgent, mission-critical work that is essential to keeping digital services always on. We make it easy to handle any unplanned task, event, or opportunity, right away.

At PagerDuty, we believe you do your best work in a culture that fosters inclusion, well-being, and innovation. As a Dutonian, you will have ample opportunities to advance your career and connect with colleagues: virtual all hands calls, learning & development programs, bi-annual hack weeks, volunteering events, ERGs (employee-run groups focused on cultivating a sense of belonging for all) - there’s something for everyone. Learn more on Instagram, @pagerdutylife.

The questions posed in the following voluntary questionnaire are required under applicable laws and cannot be edited by PagerDuty. Although you may not see your identity reflected in the dropdown response options and feel unseen, you are encouraged to bring your full self as a candidate and a Dutonian.

Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, parental status, veteran status,  disability status, or other characteristics protected by applicable laws.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements.
PagerDuty uses the E-Verify employment verification program.
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Mission
We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
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Director, Growth & Web
PagerDuty