Posted a month ago by


San Francisco, CA, United States
Employment: Full Time Experience: Lead
Summary of Responsibilities

Lead a team responsible for the development and execution of multi-channel marketing campaigns to drive demand for all of Zendesk products, services and strategic initiatives. This high-profile role will lead our effort to strategize, create, manage, execute and optimize our integrated marketing campaigns. If you have a passion for leading and building teams that drive integrated campaigns, if you can organize and drive groups toward common goals in a productive way, and are capable and comfortable engaging with execs and individual contributors alike, we want to hear from you.

Primary Responsibilities and Objectives
  • Manage the Integrated Marketing Team and the implementation of integrated marketing programs from inception to completion
  • Partner with other marketing department and channel leads & product marketing to create and prioritize business requirements to develop end-to-end integrated marketing plans
  • Craft and enhance marketing strategies for moving prospects through the purchase process. The strategies must employ a multi-touch approach, integrating channels such as email, paid marketing channels, social media, PR, content, website optimization, etc., to engage the target audiences and provide relevant content and messaging at each step of the purchase process
  • Partner with creative services, demand generation, digital marketing, events and corporate communications & branding teams on the development of the campaigns, plans for channel delivery, manage creative development and production, and measure results
  • Collaborate with field and partner marketing teams to develop integrated marketing activities
  • Drive delivery of key execution plans, collateral, and marketing programs and offers
  • Monitor, assess and report on integrated marketing campaigns performance and provide strategic direction and guidance based on analysis of results
Qualifications, Skills and Education
  • Strategic understanding of Marketing as it relates to achieving business objectives
  • Advanced understanding of a majority of Marketing channels
  • Excellent project management skills for complex, cross-functional campaigns
  • Expert in cross channel integrated marketing programs and campaigns
  • Advanced management skills, business knowledge and leadership capabilities
  • Self-starter with drive to succeed in a quickly changing business environment
  • Comfort with high levels of ambiguity and proven ability to have impact & influence
  • Detail-oriented, strategic thinker with strong analytical skills to synthesize raw data into actionable campaign optimization strategies for new and existing initiatives
  • Outstanding cross-group collaboration, interpersonal, verbal and written communication, problem solving and executive presentation skills are required
  • Experience in a business group, field or marketing role
  • Bachelor’s Degree, MBA Preferred
  • 8+ years marketing experience

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

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