Valari (9 month Fellowship) - Director, Human Resources Service Delivery Technology (Open to remote work, except in Colorado)

Full Time Posted a month ago
Main Location
Beaverton, OR, United States
Open jobs
Ready to Enhance your Career in Tech?

Valari is a nine-month fellowship program engaging the talents of caregivers who have already paved a way in the tech industry and are eager to get back in the game or enhance their careers. The program provides a curated learning journey inclusive of accelerated leadership development, career coaching, committed executive sponsors, NikeUNITED Network support, and mentorship to assist you in accelerating your career.

Learn more about the Valari Program here -

Who are we looking for?

The HR Technology team needs an Experience + Service Delivery Technology Director Fellow with experience working in an agile environment, whose focus will be on delivering self-service, shared services, case management solutions via ServiceNow throughout the duration of the fellowship.

What will you work on?

In partnership with Architects, Business Stakeholders, Customers, and Product Owners you will be responsible for driving and enabling manager, employee and HR self-service through the strategic use of ServiceNow’s case management platform and portal.

  • Brings a point-of-view and thought leadership in the areas of HR service delivery and ServiceNow’s Case Management and Portal products
  • Actively contributes unique ideas and expertise, in addition to gaining input and collaboration from key partners
  • Manage a product team to build new solutions and integrate solutions into NIKE global platforms
  • Manage relationships and productivity with ServiceNow
  • Intake and provide estimates through the product lifecycle process to help plan for near, mid and long term capability delivery and facilitate trade off discussions with partners
  • Assess the business impact of different solutions and the trade-offs between customer needs, technology requirements and costs
  • Use key personas, journey mapping and process excellence to simplify and streamline end-to-end employee experiences and make them more 'consumer-like' experiences
  • Make recommendations for process improvements utilizing existing and new HR technology to improve the efficiency of Human Resources operations
  • Ensure the successful delivery of enterprise solutions with emphasis in these areas: Security, privacy, scalability, maintainability and performance
  • Collaborate with the Enterprise Service Management team to determine the optimum release strategy
  • Oversee and engage in production support including defining and managing to KPI’s, incident and problem management
  • Ensure priorities have vital funding and review cost of accepted features.
  • Build an effective team and partnership with partners
  • Manages, mentors, and inspires a team; managing performance, goals and development potential
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Valari (9 month Fellowship) - Director, Human Resources Service Delivery Technology (Open to remote work, except in Colorado)
Nike, Inc.