Application Support Analyst - Telecommute

Posted 17 days ago
Main Location
Minnetonka, MN, United States
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Careers with MedExpress. At MedExpress, we believe in delivering quality, convenient, affordable health care and exceeding our patients’ expectations. Our neighborhood medical centers are open every day from 8-8 with a full medical team and no appointments necessary to help patients get in, get healthy, and get back to what’s really important. We provide a broad scope of services including urgent care, basic wellness and prevention, and employer health services. As part of the Optum and UnitedHealth Group family of businesses, we’re working together to help people live healthier lives and to help the health system work better for everyone. You can become part of our elite team almost anywhere with 250 MedExpress centers across the country and two administrative offices in Morgantown, WV and Pittsburgh, PA. Join us and start doing your life’s best work.SM

The Application Support Analyst provides monitoring, troubleshooting and resolution of functional business requests for enterprise business applications involving, but not limited to, Clinical Systems, Financial App Management Software and EMR applications. The role is responsible for addressing and responding to customer inquiries, issues and functional enhancements to assigned package and custom developed software solutions. The position is also responsible for planning, analyzing and testing functional changes associated with the resolution of customer requests. In addition, the position will help to plan for, test and deploy changes into production and provide follow-up production monitoring and support.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges

Primary Responsibilities:

  • Provides support for assigned software packages and custom developed solutions
  • Monitors and responds to assigned work queues and assists in prioritizing, and resolving user tickets
  • Documents functional and technical requirements as needed to respond to and resolve end-user tickets
  • Assists with and supports system design, development, testing and deployment activities
  • Maintains vendor relationships; coordinates and expedites business needs
  • Develops technical and end-user support documentation to increase and improve application maintainability
  • Facilitates current and future state system and functional work-flow definition and documentation as needed to support changes to in-scope applications that are supported
  • Works with end-users to prioritize end-user requests, issues and future enhancements
  • Creates and manages end-user security for all Practice Management and EMR applications
  • Performs advanced custom report development, testing and deployment
  • Facilitates end-to-end testing (test plan creation, testing scenario creation, regression testing, UAT testing), issue troubleshooting/application data analysis and root cause determination

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 2+ years’ experience with support of enterprise healthcare based systems, preferably Practice Management, EMR, and Revenue Cycle applications (ex. Epic/EpicCare, Athena, Cerner, eClinicalworks, AllScripts)
  • Experience working with Progress, SQL, and service management applications
  • Proficiency in MS office applications
  • Ability to understand HL7 and experience designing, developing and implementing internal and external system interfaces
  • Demonstrated experience developing test plans, test scenarios and test execution on enterprise systems
  • Effective and proficient written and verbal communications
  • Technical writing and documentation experience
  • Report design and development experience in Crystal, Impromptu, Cognos, or SQL


Preferred Qualifications:

  • Bachelor’s degree in Computer Science, Information Science
  • Experience with Lab (LabCorp, eScreen and / or Quest) and Radiology System Integration to an EMR

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both its owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare’s support services do not interfere with or control the practice of medicine provided by the medical practices of any of their physicians.

Colorado Residents Only: The salary/hourly range for Colorado residents is $64,800 to $116,000  Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary,  UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: OptumCare and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


OptumCare and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Job Keywords:  Application Support Analyst, MedExpress, Canonsburg, PA, Pennsylvania, Telecommute

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Application Support Analyst - Telecommute
UnitedHealth Group