Customer Success Manager

New York City, NY, United States Full Time Mid-Level
PowerToFly approved because…

A few months ago, Bahar Shah, a Software Engineer at Bluecore spoke at PowerToFly's event where we talked about how women can rise in tech. We loved how Bahar not only answered questions about her experiences at Bluecore, but she and the Bluecore team set up a table to meet potential candidates afterwards. Bahar and the team at Bluecore took the time to create a special space for underrepresented minorities in tech to feel comfortable getting to know them first before asking them to apply to their open roles. At PowerToFly we're always appreciative of companies that know that building diverse and inclusive environments is a process that often involves making candidates feel welcome, even if they aren't looking for a job at the moment they're speaking to you!


As a Customer Success Manager you represent Bluecore by supporting, strategizing and executing with world class ecommerce marketing teams. You will play a critical role in driving value and long-term partnerships with Bluecore by helping to make our clients heros within their organization.

The ideal candidate is a customer-centric analytical thinker who loves identifying opportunities for our partners and is resourceful & tenacious in efforts to bring those to life.

Responsibilities
  • Understanding the client’s business (priorities, business levers, audience etc.), objectives, products, marketing strategies, competitors, operational sensitivities and technical capabilities - YOU are an extension of their team
  • Managing multiple client relationships. Develop and maintain a strong rapport with clients – you will be the primary touch point
  • Translating customer business objectives into effective use of the Bluecore platform
  • Communicating technical solutions to deliver on clients' desired outcomes
  • Using data to continuously optimize campaigns and boost results
  • Generating ideas for new features and campaigns, tailored to the unique needs of each client
  • Being part of a cross-functional team to ensure quality delivery for customers
Requirements
  • BA/BS degree plus 2 - 4 years experience related to SaaS, digital marketing and/or e-commerce
  • Curious analytical thinker
  • Email Service Provider (ESP) experience is a plus!
  • Digital marketing and/or martech experience is a plus!
  • Exceptional organizational and prioritization skills
  • Strong technical skills or ability to quickly learn technical concepts
  • Proactive, energetic attitude and desire to work in a results-oriented and deadline-driven environment
  • Desire and ability to manage multiple relationships at a time
  • Motivated, tenacious, and resourceful
  • Excellent interpersonal and communication skills
  • Understand the value and challenges of working in a fast-paced environment
Benefits
  • Highly competitive compensation package including salary and equity as well as the opportunity to work for one of the fastest growing marketing technology start-ups
  • Comprehensive medical, dental, and vision insurance
  • 401(k) plan
  • Monthly fitness stipend for a gym membership or fitness classes
  • Monthly public transportation
  • Generous Parental Leave & flexible vacation policy

At Bluecore we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.

Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.


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