Posted 4 days ago

About the Role


At Uber, providing world-class support to our partners (riders, drivers and restaurants) is critical to our success. Building the capability of our support teams to consistently deliver elevated levels of service is challenging and complex - and incredibly satisfying! 


We are looking for a Learning Designer Program Manager who can support design for multiple learning environments, regions and/or lines of business (Eats, Rides, Safety). 

This multifaceted role requires systematic planning & organization, creativity and proficiency in adult learning, storytelling, and UX Learning Design to execute on complex and multiple global design projects. 


What You’ll Do


  • Hire, manage, develop, mentor and evaluate highly motivated Learning Designers. 
  • Conduct learning needs assessments in partnership with Program Managers to understand learning and capability requirements to build the design strategy.
  • Collaborate with Program Managers to develop innovative learning solutions to support various Central learning programs.
  • Produce Design Strategy for programs & initiatives driven by the Central Design team
  • Develop dynamic and impactful learning through multiple delivery channels: synchronous and asynchronous, Digital formats, Hybrid and VILC.
  • Design (inclusive of editing, updating and properly formatting) compelling course content that ensures alignment with key learning objectives and enhances learner knowledge and retention.
  • Create engaging learning activities and develop interactive media including audio, video, interactions, animation and simple gamification.
  • Providing instructional design guidance to other Instructional Designers during design, development, and pilot phases of projects 
  • Providing technical expertise to ensure successful program content, designs, and materials 
  • Measures the effectiveness of the training by reviewing learner feedback and testing data, addresses gaps as needed;



  • As owner of the continuous learning improvement in the Global Design team, you need to keep a strong track of all continuous improvement initiatives and their value-add to the business; 
  • Leverage the capabilities of Google Suite, Articulate Rise and Storyline, including multimedia to improve the learners experience.
  • Convert existing learning materials from ILT to VILT, eLearning or Instructional videos.
  • Become an expert in the area of the business that they are supporting to translate technical content into engaging learning experiences.
  • Reviewing and evaluating existing programs to make recommendations for enhancements, revisions, and re-design.


Basic Qualifications 


  • Formal knowledge of instructional design and curriculum management
  • Knowledge of and practical application of Adult Learning Theory and instructional design principles.
  • Experience working in an agile (SAM) and/or waterfall (ADDIE) design environment.
  • Strong project management, organization skills and work independently to achieve design target timelines under conditions of multiple deadlines and changing priorities.
  • Excellent written and oral communication skills. A flair for writing -- concise and structured. Ability to write effective copy, instructional text, audio scripts/video scripts.
  • Data-driven decision and sound business judgment through strong logic & creative thinking and strong problem-solving ability.
  • Skilled in at least 2 tiers of the Adobe Creative Cloud, SCORM and HTML5.
  • Experience in L&D for Customer Support, working in cross-cultural environments.

Preferred Qualifications

  • Background/Experience in Camtasia, Vyond, Figma, Canva, etc.
  • Experience in UX and visual/graphic design.


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Learning Design Program Manager, CommOps L&D