Partner Technical Consultant

Main Location
Redmond, WA, United States
Open jobs

Developer.  Communicator.  Collaborator.  Debugger.  Mentor.  Teammate.  If these words aptly describe you, then Microsoft is looking for people like you – people with deep technical skills, who like to live on the cutting edge, and who work well with others and can help solve complex programming problems. This is an opportunity for you to be constantly challenged as the Developer Platforms expand to help software developers be part of the evolution of Azure and cloud support services and enable them to provide broader capabilities to our customers. If you are ready for this challenge, read on… 

THE OPPORTUNITY 

Work on the team that helps Azure and Cloud Service developers solve the toughest problems. This is a Developer Support position on the Americas Partner Services team, supporting Microsoft’s Partner Network that develops solutions for customers.   Your expertise is focused on a narrow band of technologies, so that each developer has access to highly focused and deep technical expertise.  This particular role is focused on Azure and Cloud-based services development. This position involves frequent coding, code reviews and debugging/troubleshooting guidance to a broad range of Microsoft developers to develop, test, and deploy solutions in both the cloud and on premise to take advantage of economies of scale, reliability, globally distributed data centers, and generally reduce the cost and effort of managing dedicated IT infrastructure. 

 

Partner Technical Consultants for the Developer community are passionate about technology and helping others. They must be highly observant and skilled in detection in order to identify and resolve issues. This requires empathy, outstanding logic skills, excellent communication skills, the ability to think differently than the crowd, and a genuine desire to help people do their best.

 

Responsibilities

ROLES & RESPONSIBILITIES 

 

  • Work with a broad range of partners from small development shops and independent software vendors (ISVs) to Fortune 500 companies. 
  • Provide accurate information, and help resolve the most technically challenging, critical and highest impact problems for developers regarding their Microsoft systems software.   
  • Analyze the most difficult programming problems and develop highly specific solutions to meet developer needs. 
  • Communicate with developer customers through a number of channels including telephone, email, public and private forums, and the Internet. 
  • Participate in “triage” meetings to share knowledge with other engineers and develop efficient solutions. 
  • Identify and report both software bugs and suggestions. 
  • Act as a liaison to internal development organizations, representing the voice of the partner and advocating for product improvements to alleviate customer pains

 

Qualifications

Skill Profiles Needed 

 

 

SOFT SKILLS 

  • Leadership - handle technically challenging situations 
  • Strong communications skills – Excellent spoken and written English communication skills  
  • Effective, polished interaction in virtual delivery in 1:1 engagements or 1:Many presentations 
  • Superior problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems and develop solutions 
  • Outstanding partnering capabilities and ability to work well in a highly collaborative team environment 
  • Ability to drive product/service improvements in core technical focus area 
  • Logical and Critical thinking, and demonstrated success in dealing with ambiguity and problem definition under continual deadline constraints 
  • Passion for technology and customer support 

 

TECHNICAL SKILLS  

Knowledge of Windows Azure and one or two of the following domains:  ASP.NET (Standard & Core), UWP, Developer Languages and Tools including C#,  .NET Framework, etc.  Prior OSS development is also encouraged. 

Additionally, familiarity with configuration & working of Application in on-premises is a bonus. 

Windows Azure 

  • Windows Azure architecture and its components (Fabric, Compute, Storage) 
  • Knowledge of Windows Azure Platform services  
  • Azure Platform development and deployment concepts  
  • Familiarity with development:  tools, language, process, methods, troubleshooting 

ASP.NET 

  • .NET Framework 3.0 & upwards 
  • .NET Core 
  • IIS 6-7.x 
  • WCF 
  • Entity Framework 
  • Data access technologies  

Developer Languages and Tools 

  • Visual Studio 
  • TFS/VSTS 
  • C# and managed code development

 

EDUCATION/EXPERIENCE 

The ideal candidate will have a BS or MS Degree in computer science, or the equivalent in work experience including at least 3 years of developer consulting including experience in a customer-facing or technical support role 

 

Core Priority 

Critical Indicators of Success 

Technical Lead for Azure App Consults in the region/area assigned 

Mentor App Partner Technical Consultants on new technologies and best practices 

Be an ambassador for the program with DX field and build awareness of the program in the region  

Build new content and be the primary contact for incoming requests 

Deliver the App Consult remote training sessions and provide assistance to developers while achieving CPE targets. 

Be up to speed with new App Consult training and provide assistance to team members. 

Establish a regular ROB with DX field and CSS Partner Services around App Consult program. Establish a pipeline of services.  

Develop new IP content and review the existent services to enable high-quality and relevant service delivery 

Collect feedback and proactively contribute to continuous help improve the App Consult program and framework 

 

 

 

 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.


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Partner Technical Consultant
Microsoft Corporation