Technical Customer Support

Remote Full Time Mid-Level Posted 3 days ago

Blockstack PBC is looking for a highly proactive and communicative engineer to support a growing base of users. This role is for problem solvers who enjoy building positive interactions and understand the crucial importance of support as a critical to our growth. As a technical customer support engineer you will support a growing base of users, discover commonly found user obstacles, and help to inform product improvements. The Blockstack ecosystem comprises both highly technical and non-technical users of decentralized apps, and over 800 accredited and qualified investors. Enabling customers of the Blockstack ecosystem is a priority for the whole Blockstack team.

You will:

- Assist users in Blockstack on-boarding and facilitate positive experiences across a positive audience

- Proactively address support requests via Zendesk, social media, our forum, slack etc.

- Escalate repeat issues to our dev team and contribute to a product feedback loop

- Build out processes to automate response as much as possible

Qualifications:

3+ years technical experience. You have excellent communication and follow-up skills. Established interest in user experience in the Blockchain space. Computer science or development background preferred.

Skills:

- Experience supporting users through complex product launches, upgrades, and adaptations

- Familiarity with one or more customer support portals, macros, and a record of automating processes when possible

- Excellent verbal and written communication skills

Qualities and Traits:

- Passion for building the new internet for decentralized apps

- Strong problem solving skills

- Positive customer first attitude

- Proactive solution provider

We get a lot of applicants, and have historically hired people who are proactively involved in our work and mission of decentralizing the internet. We hope you explore our Whitepaper, Browser, Github, and Slack prior to submitting your resume.

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