Denver, CO, USA
Full Time
powertofly approved What Autodesk, Inc. Has to Offer:

Autodesk makes the software and tools that help people imagine, design, and make a better world. If you've ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you've experienced what millions of Autodesk customers are doing with their software. Autodesk offers their employees benefits like:

  • Insurance: Health/Dental/Vision/Life
  • Work - Life Balance
  • Paid volunteer time off
  • 6 week paid sabbatical every 4 years
  • Employee Resource Groups
  • A "week of rest" at year's end
  • Job Requisition ID #

    21WD51006

    Position Overview

    At Autodesk, our user community spans millions of people and hundreds and thousands of businesses.  Autodesk's Customer Success Organization (CSO) is focused on ensuring that these businesses and users can meet their business outcomes. This starts when our customers can leverage their workflows, tools, and data to be successful at the capabilities that will ensure measurable results. 

    Are you passionate about customer success?  Can you make complex problems look easy?  Would you like to work at a $3bn technology company, pushing the boundaries of how things are made?  Do you think you can help Autodesk be at the cutting edge of Customer Success?

    You will lead the design and delivery of products, tools and processes that help our customers achieve their outcomes.  This role is a unique opportunity to work across our customer success organization with key stakeholders, processes and tools to create compelling and cutting edge resources that allow our customers to deliver on successful outcomes.  You don't have to understand our products and the industries we serve.  You will work with subject matter experts from across the business to get that insight. Your job is to bring your product management expertise and transform the expert’s knowledge into a compelling, useful experience that our customers can use as a guide to better implement our technology.

    Responsibilities

    • Operate with a customer-first methodology, enabling our customer success teams to intuitively solve customer problems
    • Define and drive the immediate and long-term strategies of our content creation
    • Partner with Service Delivery teams to define repeatable services that can help our customer acquire these Capabilities
    • Work hand-in-hand with business teams to prioritize requirements based on data analysis, user feedback, ROI, and level of effort
    • Provide thought leadership around collecting or automating content
    • Define standards and templates for content for each product
    • Work closely with enablement and the communications run programs and deliver projects
    • Develop and leverage a strong internal network across multiple teams
    • Monitor performance and measure against established metrics and key results, ensuring expected adoption and impact is met
    • Connect with industry peers to stay up-to-date on the future of customer-centric and outcome based success

    What makes you a great fit?

    • You support other team members and establish heathy, collaborative relationships
    • You are curious to understand why and are passionate about simplifying and scaling
    • You "get" customer success. You have either been a customer, partner or have worked in customer success for enough years to understand what our customer’s need to be successful
    • You've got an innovative and creative spark. You enjoy conjuring up creative but practical solutions to big challenges. You are undaunted by challenges that seem too complex to tackle at first, and are energized by accomplishing big things
    • You're a pragmatic dreamer. You can see around corners and anticipate challenges without being discouraged. You have a knack for finding "magic moments" that will delight our users, and can prioritize them
    • You aren't afraid to challenge the status quo. You have a knack for looking at things from new or different perspectives. You can speak your truth respectfully to stakeholders and team members at any level, while still playing for the front of the jersey. You mine for constructive conflict and don't shy away of a good debate

    Minimum Qualifications

    • 5+ years of experience product management, customer success or customer experience
    • Excellent spoken and written communication skills with an ability to state things simply and persuasively for a variety of audiences
    • Experience creating and optimizing business process, and applying technology to improve
    • Highly motivated, focused, and self-directed with a dedication to excellence
    • Ability to travel up to 20% of time depending on projects and project requirements

    Preferred Qualifications

    • Ability to dissect a complex business challenge into achievable and actionable solutions
    • Proven ability to manage competing prioritize in a product roadmap
    • Experience working in a customer success, consulting, or support environment for a technology company
    • Strong desire to collaborate and build consensus across geographically diverse teams
    • Experience with databases, automation, or lean knowledge a plus

    Salary Mid-point for this Position (Colorado): $107,000.00

    Please consider applying even if you don't feel that your credentials are a 100% match with the position description - we are looking for relevant skills and attributes, not a checklist of experience that exactly matches the position itself.

    Click below to learn more about our benefits in the US.

    https://benefits.autodesk.com/

     

    At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

    Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.

    Mission
    We're connecting diverse talent to big career moves. Meeting people who boost your career is hard - yet networking is key to growth and economic empowerment. We’re here to support you - within your current workplace or somewhere new. Upskill, join daily virtual events, apply to roles (it’s free!).
    Are you hiring? Join our platform for diversifiying your team
    Success Plan Program Manager