Full Time

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA NCNU is genuinely concerned about your safety and the health of all of our Team Members.  As a result, should you be offered a position with our Club, you will be required to establish that you have been fully vaccinated against the COVID-19 virus, unless you are able to establish a bona fide exemption from this requirement, or where prohibited by law.

AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

Why work for us?

  • Good starting pay

  • Job Stability - Career Advancement 

  • Great Benefits - Medical/Dental/Vision

  • Retirement - 401k matching up to 4%

  • Work/Life Balance - PTO 3 Weeks + 9 paid holidays

Salary range: $19.50-$21.50

RESPONSIBILITIES/JOB DUTIES


Remote troubleshooting:
Ability to research, respond, and resolve customer technical issues related to alarm panels, cameras, and z-wave devices
Contacts customers (inbound and outbound) regarding troubleshooting issues/requests
Uses online resources, websites, computer and web based downloading programs
Tests with customer, verify codes signals are received and working properly
Submit service tickets as needed for onsite service
Document interactions with customers including a summary of the call and any resolution notes

Provide basic customer support:
Answer calls in the customer support queue when call volume dictates
Collect customer payments
Answer basic billing questions
Provide general customer account support

Additional Tasks
•Actively participates in team meetings.
•Completes assigned tasks in a timely fashion.

KNOWLEDGE AND SKILLS
• Demonstrate effective and accurate verbal and written communication with customers, technicians, department personnel and other Team Members.
• Ability to interact with customers and field technical staff via phone, email and chat.
• Accepts assignments with an open, cooperative, positive team oriented attitude.
• Demonstrates the ability to multi task.
• Basic working knowledge of Word and Excel.

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

• High School Diploma; or equivalent combination of education and experience.
• Six months or more of technical support or helpdesk experience (preferred).
• Call center or customer facing experience (preferred).
• Bilingual (preferred).
• Exercise independent judgment, resourcefulness, and effective problem solving techniques.
• Minimum 30 WPM typing skills
• Strong communication skills

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS
This position is an office position where 98% of the time is spent sitting at a desk completing work using a computer monitor.

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Mission
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Technical Support Specialist II