Posted 2 days ago

Senior Content Designer

Do you want to use your content design skills to help people go places? Do you enjoy complicated content challenges at enterprise scale?

At Expedia Group, our mission is to power global travel for everyone, everywhere. As a Senior Content Designer on our XD (Experience Design) team, you’ll help us achieve that mission by bringing clarity, consistency, usability, and delight to our ecosystem of product content.

You’ll cover a large domain area, collaborating on design solutions with product owners, designers, researchers, and engineers, and you’ll demonstrate an inclusive and human-centered approach to your work in product content. Drawing insights from user research, product teardowns, and other sources, you’ll identify, investigate, and craft solutions to content-design problems across the customer journey, and you’ll participate in lab testing that enables you to see the impact of your work on the products we build.   

What you'll do:   

Reporting into our centralized Content Design practice, Senior Content Designers drive the strategy and approach to content design within large and complex areas of the Expedia product (Web and app) ecosystem

As members of our XD community, they exemplify sound practices in human-centered content design (We’re looking for team members who can lead by example!)

And while no two days in the role are identical, your main responsibilities as a Senior Content Designer will look something like this: 

  • Design thoughtful, intuitive content solutions for a range of product use cases and interactions — from onboarding and in-app education to transactional flows and push notifications

  • Apply human-centered practices and solid information architecture methods (e.g., modeling, mapping) in your work

  • Apply sophisticated concepts around UI frameworks, modularity, localization, reuse, and related concepts to craft content solutions that scale

  • Stage and contribute to workshops that help others develop content design knowledge and acuity, both within and across teams

  • Partner across product and research teams to drive content tests that measurably improve the customer experience; and identify, log, prioritize, and resolve content bugs across the portfolio

  • Contribute frameworks, methods, critique, and knowledge that raise the bar for junior team members and help to advance our content practice

  • Exhibit storytelling and persuasive techniques that build trust and establish long-term relationships with teams and partners

Who you are:  

We realize that content design is constantly evolving, and we know that no two people enter this field through the same path. So we’re not expecting you to be a specialist in everything listed here, but we do ask that you demonstrate expertise commensurate with the job level in whichever methods you apply.

We’re also looking for people who will contribute frameworks to our growing team and our design system, so we’re excited to see how you scale your thinking!

  • Bachelor’s degree or equivalent, as well as experience in core skills such as UX Writing, Content Audits and Analysis, Content Mapping and Modeling, Content Planning and Sourcing, Conversational Design, Information Architecture, and Storytelling. (This is not a content marketing role.) 

  • 5-10 years related professional experience as a content designer or content strategist

  • Demonstrated ability to audit, analyze, structure, create, and present content independently using established frameworks

  • Understanding of human-centered design (HCD) practices

  • A thoughtful, empathetic, and inclusive approach to content design that meets every user where they are

  • Experience working on content problems across systems and/or brands

  • Strong skills in facilitation and presentation, and the ability to communicate compelling rationale and narratives to your team and partners

  • A passion for travel and for our mission

  • A portfolio of work that demonstrates your skills. We’re especially interested in seeing examples of work you’ve done for Android and iOS apps, and if you have experience working in a platform or two-sided marketplace, it’s a definite plus

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®,™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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Senior Content Designer