Relationship Manager, Relationship Management

Posted a month ago
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The Role: Relationship Manager, Japan Relationship Management team (S&P Global Market Intelligence)

The Location: Tokyo, Japan

The Team:

S&P Global Market Intelligence, a subsidiary of S&P Global, is currently searching for a Relationship Manager (RM) to join the Commercial team in Tokyo, Japan.

The Commercial team is made up of experienced finance professionals including those with backgrounds in investment banking, commercial lending and data solution sales. This client facing role will manage a book of business across any of our client segments such as commercial banking, corporates, investment banking or investment management and, will work closely with the team’s sales members, senior relationship managers, client support team and product teams to support and grow S&P Global Market Intelligence’s business.

The Impact:

S&P Global Market Intelligence has a strong reputation in Japan and we are further building awareness of our brand. Your contribution and dedication to your role is critical as you have a direct impact on client retention and new business generation. You will lead from the front and have a direct impact on the future growth of our business.

What’s in it for you:

Working closely with the wider Relationship Management team, you will be responsible for managing the revenue growth for our fast growing book of business with clients across multiple segments.  This is a great opportunity for you to grow professionally as well as to contribute to the growth of our business in Japan.

The hiring manager says: “I’m looking for the kind of person who is commercially focused, strategic and driven to help contribute to the growth of the business, and someone who wants to work in a dynamic, multi-cultural and global work environment.  You’ll love this job because you’ll get to work closely with all the key players within the financial services industry.”

Core Responsibilities:

  • Managing a high volume book of business, expanding the annual subscription in an effort to promote increased usage, growth in the existing user base as well as an upsell of our services.
  • Analyses clients' business needs, develops solutions, product enhancements and new development opportunities to maintain and grow business through renewals and additional product sales.
  • Present new functionality and train existing users individually or in a group setting via virtual or in person visits.
  • Gathering competitive intelligence to uncover potential changes in clients’ business needs; turning client feedback into actionable strategies to drive new business and address competitive risks.
  • Analysing client usage trends to identify growth and risk areas.
  • Facilitating product related questions from clients by seeking solutions across appropriate internal groups.
  • Participating in brainstorming sessions aimed at incorporating personal and client feedback into product designs for future releases.

Core Skills & Requirements:

  • Bachelor’s degree required.
  • A minimum of 3 years work experience in the financial industry in a client facing or analytical role (commercial lending, investment banking, credit analysis or financial consulting) or information services industry (same industry as S&P Global Market Intelligence) is preferred.
  • Strong ability to communicate with clients in a clear manner with strong presentation skills.
  • Technology enthusiast, utilising technology to proactively manage a high volume of accounts.
  • Work effectively in a team-based environment as well as independently.
  • Excellent problem solving skills and, analytical capabilities (eg. financial modeling) or Corporate Finance knowledge a plus.
  • Personal Qualities: Strong personal integrity, confident and positive manner, highly organised, strong multitasker, adaptable, honest, trustworthy, ambitious & resilient.
  • Communication & Collaboration: Strong demonstration of teamwork, collaboration and camaraderie working with colleagues and internal senior stakeholders across different departments/divisions globally.
  • Fluent in business level Japanese and English (verbal and written).
  • CFA or CMA qualifications or MAppFin is a plus.
  • Desire and flexibility to learn and grow in an ever-changing environment.
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Relationship Manager, Relationship Management