Posted 5 days ago

Microsoft Cloud Hardware Infrastructure Engineering (CHIE) is the team behind Microsoft’s expanding Cloud Infrastructure and responsible for powering Microsoft’s “Intelligent Cloud” mission. CHIE delivers the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, Skype, OneDrive, and the Microsoft Azure platform globally with our server and data center infrastructure, security and compliance, operations, globalization, and manageability solutions. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide and we are looking for passionate, high-energy engineers to help achieve that mission. As Microsoft's cloud business continues to grow the ability to deploy new offerings and HW infrastructure on time, in high volume with high quality and lowest cost is of paramount importance


CHME is the part of CHIE which owns and delivers on all the Manufacturing aspects of the business.  The organization is responsible for cradle to grave manufacturing Quality – which means supporting and resolving issues of incoming Hardware, at during deployment and sustain.   The specific position is for a highly motivated leader who has experience in managing high velocity teams and is responsible for owing and driving Hardware Quality remediations for systematic issues (Quality Escapes, Manufacturing defects,  aging or any issue requiring large scale Hardware replacement).   Candidate will have to work across organizational boundaries  (Suppliers, Data Center Operations and other key partners) to drive HW remediation.


#azurehwjobs  #OCP2021


As a Director Hardware Quality Remediation responsibilities will include:


  • Manage/Drive critical Hardware remediations in DC environment and/or in our supply chain – working with stakeholders from Cloud Capacity , Sourcing, Suppliers and DC Operations
  • Influence and be the key contributor to decision making processes involving hardware that do not meeting Microsoft requirements, leading the path to a predictable quality outcome.
  • Identify opportunities and co-lead quality issue or improvement taskforce to contain, mitigate and resolve the top-quality issues impacting global data centers.
  • Develop and build a team with expertise to strategize process and tools to identify a robust plan for remediation activities and minimize/eliminate  impact to the customers
  • Collaborate with different various teams (such as design, system engineers, suppliers) to setup the mitigation plan in data center with highest sense of urgency
  • Conduct in-depth data analysis to drive strategic business decisions.
  • Drive Azure hardware quality improvements, working with the Manufacturing Quality team, through failure analysis, and root cause using a combination of Microsoft and supplier resources.
  • Partner across the organization to streamline the processes  on how we drive, measure, and execute on manufacturing quality across our Suppliers, EG and DC
  • Create an inclusive environment that attracts and retains high-performing engineers. 
  • Coaching and mentoring senior leaders within the team. 
  • Good partners, as we design and collaborate across many teams across the company. 
  • Bachelor's degree in degree in Computer Science, Math, Engineering, related field or equivalent alternative education, skills, and/or practical experience is required.
  • 10+ years experience in Manufacturing Operations, New Product Introductions (NPI), Hardware Engineering and operations.
  • 5+ years of People Management experience.
  • Strong ability to effectively write and communicate with executive leadership team.
  • Demonstrated experience leading and growing organizations. 
  • Demonstrated experience with coaching and mentoring other senior leaders. 


  • Master’s degree in Computer Science, Math, Engineering, related field or equivalent experience.  
  • 15+ years’ experience in Manufacturing Operations, New Product Introductions (NPI), Hardware Engineering and operations – preferably with experience throughout the product lifecycle and 5+ years of Management experience.
  • Experience in a technology company, with a proven track record impacting manufacturing processes, Data Center Operations and  strategy
  • Strong process and project management capabilities


Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.


Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. 


Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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Director of Hardware Quality Remediation