Posted a day ago
Global Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving people’s issues and are strong advocates for the Facebook community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. Scaled Operations (within Global Operations) manages the human expertise required for the integrity and experience of our community and business. If you like helping people, Global Operations is for you. Our vendor ecosystem is a strategically important area for Global Operations to support our growth, creating empathy with our community at this scale is a challenge no other company has solved before, and requires talent that can add thought leadership in this area.The Global Partner Strategy (GPS) team is seeking a Strategic Project Manager to drive cross-functional projects and programs within Facebooks vendor ecosystem. Reporting to the GPS Strategic Planning Manager, you will be working closely with a variety of internal business partners and our external vendors to implement Scaled Operations vendor ecosystem improvements. The right candidate will thrive working in a fast-paced and at times ambiguous environment. You will be results orientated, have exceptional organizational skills, strong project management discipline, show strong stakeholder engagement and show strategic thinking.

  • Lead a pipeline of projects and initiatives that impact Facebooks global vendor ecosystem and enable outsourcing operations that help improve our community experience and support
  • Frame and scope the problem statement, work with cross-functional stakeholders at various levels as well as our external partners to propose optimal strategic solutions, communicate approach for the initiatives, execute ruthlessly to ensure project impact.
  • Partner and drive collaboration with cross-functional teams (such as Partner Operations & Enablement, Markets, Quality, Training, Workforce Management etc.) to enable outsourcing operations that help improve our community experience and support.
  • Translate business requirements into implementation plans and ruthlessly prioritise deliverables.
  • Proactively identify potential risks or issues with project implementation and drive communication with internal and external stakeholders during projects.
  • Inform solutions and provide strategic perspectives around our vendor management approach in support of our global vendor partner engagement, planning process and footprint management.
  • Play an active role by contributing to improving operational efficiency, processes and support vendor ecosystem solutions.
  • Support the Global Outsource team by shaping business requirements as a key input for contract management across various sites.
  • Contribute to the development of the long-term vendor strategy with out-of-the-box, innovative thinking

  • 5+ years Project Management experience, with expertise in strategic planning, process management, operations-based projects and a strong track record in implementation of these projects.
  • Highly organized, fast-paced executor, able to deliver in a systematic manner with minimal guidance.
  • Experience in consulting, operations or a vendor management related discipline
  • Experience working with diverse internal and external stakeholders at various levels across multiple geographic regions.
  • Excel and PowerPoint skills.
  • Capacity for approximately 20% international travel.

  • PMP certification or similar
  • Experience with vendor management
  • Experience with contract management
  • Experience with RFI and RFP processes.
  • Power BI and/or Tableau experience

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

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Strategic Project Manager, Global Partner Operations Strategy & Planning