Engagement Manager - Salesforce

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Salesforce Engagement Manager

Location: US - Virtual, Major Deloitte Office (East Coast preferably)

To Apply: https://jobs2.deloitte.com/us/en/job/E19NATSMGRJD091-ITL5?src=OTH-24881

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte’s Information Technology Services (ITS). We are insatiably curious and life-long learners focused on technology and innovation.

Work you’ll do

This role requires extensive and experienced leadership across the Salesforce objects as well as the capability for hands-on development and support:

  • Interact directly with Business leaders and end-users from all levels to understand their functional and technical needs and the underlying business drivers and issues. Anticipate future business / technology needs.
  • Lead the design, development and delivery aspects of Salesforce products. Partners with business and technical leaders to deliver, enhance and provide ongoing support.
  • Provide expert knowledge and proficiency in Salesforce products and facilitate the collaborative development of Salesforce strategy, standards, roadmaps, and leading practices. Service Cloud, Lightening, Mobile, Wave or Force.com preferred.
  • Effectively communicate the benefits and trade-offs of proposed Salesforce options to clients
  • Help facilitate Technical Design sessions with the development teams, including the creation of class models, sequence diagrams, and detailed design specifications for ensuring architectural solutions result in a coherent systems design
  • Understand implications of configuration and customization decisions and explain risks, technology costs, and benefits to DAS Leadership and clients.
  • Monitors compliance to standardized procedures and best practices and creates new policies and processes as needed.
  • Lead production troubleshooting and ‘War Room’ meetings.
  • Continuously motivate onshore and offshore teams; promote an unfaltering mission to drive innovation in solution delivery and support.
  • Stay abreast of changes in Salesforce cloud, mobile and Force.com landscapes, and provide guidance around implications to current client instances and DAS’ long term vendor strategy.
  • Exhibit high level of professional flexibility and facilitate a culture of knowledge sharing and learning from leading practices

The team

Information Technology Services (ITS) helps power Deloitte’s success.ITS is the engine that helps to drive Deloitte, which serves many of the world’s largest organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

The ~2,200 professionals in ITS deliver services internally including:

Cyber security

Technology support

Technology & Infrastructure

Application development and management

Relationship management group






For more information on ITS, you can visit our dedicated recruitment page athttps://usrecruiting.deloitte.com/-its-recruiting-for-experienced-hires.

Deloitte Application Studios (DAS)

Deloitte Application Studios (DAS) is the internal software and applications development team responsible for delivering leading-edge technologies to Deloitte professionals. Their broad portfolio includes web and mobile productivity tools that empower our people to log expenses, enter timesheets, book travel and more, anywhere, anytime. DAS enables our client service professionals through a comprehensive suite of applications across the business lines. In addition to application delivery, DAS offers full-scale design services, a robust mobile portfolio, cutting-edge analytics, and innovative custom development.



  • Bachelor's degree in Computer Science, Business Administration or equivalent educational or professional experience and/or qualifications. While an advanced degree is preferred, the value is placed on the extent of the relevant experience and accomplishments
  • Minimum of 5 years of in-depth technical experience and a minimum of 2 recent years in configuring and customizing Salesforce (cloud and/or mobile).
  • Salesforce Certified - Salesforce Architecture or Developer Certifications.
  • Full lifecycle experience in solution definition and development and testing of the Salesforce application.
  • Design experience with Sales Cloud and/or Service Cloud as well as Salesforce integration experience.
  • Practical deployment knowledge of Visualforce, Salesforce configurations, Apex classes, AppExchange deployment.
  • Delivery experience with agile projects for enterprise solutions.
  • Understanding of key Salesforce architectural concepts (e.g. API and governor limits) and how they influence design
  • Clear understanding of event-driven and delegate-based design paradigms.
  • Excellent communication, presentation, influencing, and reasoning skills to earn support of business leaders, technology leaders, colleagues, and vendor representatives.
  • Capable of building sustainable relationships with colleagues and key individuals.
  • Creativity and ability to think outside-the-box while defining sound and practical solutions.


  • Experience with Wave Analytics and Lightning
  • Experience delivering Salesforce solutions within Talent/HR organizations
  • Data migration experience
  • Usage of automated build and/or unit testing and integration systems

How you’ll grow

At Deloitte, we help you shape the future direction of your career. We offer comprehensive development planning as well as training, mentoring, and coaching to help you grow from within. From hands-on experience to increases in responsibility to rewarding teamwork, Deloitte nurtures talent by providing supportive leadership.


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.

As used in this posting, “Deloitte” means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Deloitte will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. See notices of various ban-the-box laws where available. https://www2.deloitte.com/us/en/pages/careers/articles/ban-the-box-notices.html

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Engagement Manager - Salesforce
Deloitte LLP