Customer Service Agent

Columbus, OH, United States Posted 17 hours ago
Main Location
Brooklyn, NY, United States
Open jobs

Motivate is a best-in-class service operations and logistics company, delivering bike share services to some of the largest urban environments in the US. We operate in 8 markets across the U.S. including New York, San Francisco, Chicago andWashington D.C. and will serve over 1.5 million customers this year alone. Led by a group of urban visionaries and seasoned operations experts, our mission is to revolutionize the landscape of our cities. In an effort to completely transform the urban experience, Motivate is leading the way in making cities more accessible, healthier and sustainable. We operate and maintain safe and dependable systems that help make cities great by connecting individuals to the people and places they love.

We’re offering an opportunity to work with the most passionate, creative and proven team in this emerging, dynamic industry that is transforming cities around the globe.

About the Role

  • Commitment to working all scheduled hours. In our service focused business, being ready to work at the start of a work day and complete your entire shift is an essential function and responsibility
  • Attend to customer interactions in a prompt, courteous and professional manner, with a commitment to identify each customer’s question, problem, or concern. Our goal is to fully and correctly identify and resolve customer issues in accordance with company policies and procedures
  • Accurately record and document all customer interactions through Bike Share systems regardless of the source
  • Participate in Bike Share Call Center Training to understand and develop proficiency with Customer Relationship Management (CRM) tools
  • Work closely, respectfully and collaboratively with all Motivate employees, Customers, vendors and managers to fulfill Customer Service expectations
  • Other duties and functions as assigned by Customer Service Management.

About You

A qualified Call Center Agent is professional and patient, with a great demeanor. Successful Motivate Call Center Agents have excellent verbal and written communication skills, and the flexibility to work a service focused schedule. At Motivate, Call Center Agents have great attention to detail and work quickly and efficiently to identify and resolve customer issues, questions and/or concerns.

  • You are flexible with your schedule: Motivate “Key Holders” (our customers) have access to our bikes 24/7, so our Call Center schedules may vary to support our 24/7 bike sharing operations.
  • You display excellent customer service skills, interpersonal communication skills, and attention to detail and ability and desire to work collaboratively with Motivate employees, customers and vendors
  • You have experience in technical troubleshooting, identifying and resolving customer related issues
  • You have the ability to work on multiple tasks simultaneously, identifying issues and developing solutions consistent with company policies and procedures
  • You have experience with computer-based systems, including Google Drive, Gmail, ZenDesk, TalkDesk

Bonus points

  • Previous experience with navigational software with GPS
  • Love of biking and bikeshare
  • Previous experience in a start up or fast paced environment
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