We are currently looking for a Principal In-Service Lead Principal to join the Thales Avionics, a subsidiary of Thales USA team in Irvine, CA.
The In-Service Lead Principal will provide solutions for In-Service Technical Issues. They contribute to Customer Satisfaction by leading the system availability and proposing appropriate solutions to meet the expected System Performance for a portfolio of customers.
The ISL is expected to have ownership of the assigned accounts and responsibility / accountability for the Systems’ performances, cost of maintenance and deployment status.
• Issue Definition
Proactively identifies issues analyzing in-service system performances and communicating with field teams.
Maintains an accurate list of all in-service issues and actions with detailed description and investigation status
Creates KPIs of in service issues occurrence and impact in order to provide data and priority to task team
Anticipates problems and prevents them by effectively planning, communicating, and implementing alternative solutions.
• System Performances
Monitors and analyzes the IFE fleet performance for allocated customer programs
Maintains Performance metrics for IFE functions/features, Connectivity and maintenance activities
Responsible for the performances of the Thales in-service systems of the assigned accounts.
Leads and coordinates investigations/actions plans to resolution
Leads cross functional teams in analyzing problems, making recommendations and implementing solutions
Runs investigations (in A/C with Field Engineers (RDK), in the Lab,…)
Develops SW solutions to pursue investigations on Aircraft
Participates to Generic Engineering and Production product reviews (task team, Product Quality and Reliability review)
Allocates priorities from a technical perspective
Supports and assists Hardware level troubleshooting during in-service operations.
Relies on extensive knowledge of related disciplines to assist in the application of principles, theories, and concepts; assures continuity of conceptual features.
Highly regarded for technical expertise and the ability to communicate issues.
Is able to influence internal / external customers.
• Solution development
Leads the fix (SW/HW)for in service issues to resolution
Responsible for the in-service deployment strategy and effectiveness of fixes (SW/HW).
Reviews proposed design changes and challenging proposed solutions
Ensures compliance to program office and support teams’ objectives and budget.
Identifies cause and effect relationships, assesses risk associated with different plans of action and generates plans that encompass multiple disciplines to mitigate the risks for the organization.
Is the communication link with PM, Support, Field and Engineering for In Service issues
Provides visibility on accomplishments and progress on in service issues
Communicates regularly with field and program team
Participates to Customer Satisfaction Meeting
Publishes reports on highest critically issues.
Able to represent Thales when working with a customer on technical issues.
Presents ideas effectively to internal and external personnel
• Can internally justify or explain the rationale for a process or technical change.
Skills and Experience:
Bachelor’s Degree in Software Engineering, Electrical Engineering, Mechanical Engineering or Minimum eight (8) to ten (10) years’ experience in electronics or avionics industry
Must be an appropriate organizational fit for the Thales culture, that is, exhibit the values of Compliance, Respect, Innovation, Responsibility and Teamwork.
Field experience is a plus
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