Customer Success Engagement Manager

Seattle, WA, United States Mid-Level, Senior Posted 4 days ago

Karat is creating the industry of professional interviewing.

Hiring top talent is a critical activity for all companies, yet the way organizations interview candidates is broken. Karat professionalizes technical interviewing. Karat’s solution saves engineering teams thousands of valuable hours. Moreover, Karat leverages the interview data to generate valuable analytics so that our clients can design world-class hiring processes. In doing so, we believe that Karat is uniquely positioned to make technical hiring a transparent, unbiased, and delightful experience for both candidates and companies alike.

Customer Success at Karat:

Karat delivers a premium, tech enabled solution that our clients have never purchased before--they are buying a new way of hiring--and customer success is a fundamental part of that service. Our solution is both repeatable and deeply consultative, and is based on building trusted, long-term partnerships. As our Customer Success Manager, you will be in charge of delivering value directly to our strategic clients while also helping build out a playbook for CSM.

At Karat, you will:
  • Establish yourself as a trusted advisor to our customers, building close relationships at varying levels within their organizations.
  • Manage accounts throughout their lifecycle, from onboarding and KPI definition through to renewal and upsell.
  • Develop tools that the team will use to monitor account health and opportunities.
  • Partner with our Sales team to effectively communicate the value of the service, unlock new opportunities at clients and expand the business.
  • Work closely with Product and Engineering teams to ensure the needs of and opportunities for our customers are considered in our product roadmap.
You have:
  • Experience working in a consultative, client facing role with deep engagements
  • Developed and delivered strategic presentations and narratives for senior executives; you communicate complex ideas effectively
  • Exceptional analytical and quantitative problem solving and modeling skills
  • An ability to work effectively with people at all levels in an organization
  • A growth mindset
  • A passion for the problem we are trying to solve and a strong desire to work in a fast paced, highly dynamic environment
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