Systems Quality Engineer for Online Services Technologies (USA Remote)

Quality is everything at Dell Technologies. It’s what we’re known for and we build it into all our processes. In Quality Engineering we play a central role by developing, implementing as well as maintaining technical quality assurance and control systems and processes. We look for ways to improve the inspection, verification and validation of our finished products and services. Our team defines strategy – not to mention governance – for the implementation of quality standards and methodology. In addition to participating in the review of engineering and services designs and process, we assist customers or engineers in gathering and analyzing data.

Join us to do the best work of your career and make a profound social impact as Systems Quality Engineer for Online Services Technologies based USA Remote on our Systems and Quality Engineering team ​within the Services organization of Dell Technologies.

As Systems Quality Engineer for Online Services Technologies you will be responsible for eServices & Knowledge Management Online representation across the Services organization, driving the online promotion of self-service capabilities and how those capabilities interact and support the Services Customer Journey.  With 350 million visits per year to Dell.com/support, your contributions will be a key driver of online experience.  You will be working closely with our Business Intelligence teams, Operational Teams, and Business Leads to facilitate improvements in the Online experience, by applying core engineering disciplines of Design, Measure, Analyze, Improve, and Control.

In this role, you will develop and present monthly status reports with quarterly and annual rolls ups identifying areas of improvement and items that impact the process across transformational and operational program improvements.  A basis for this role is a validated understanding of Quality Process Analysis, Reliability, and Software Quality Engineering.  Success in this role is the success of our Customers, Employees, Partners, and Shareholders. 

The Systems Quality Engineer for Online Services Technologies will be responsible for Service Online Quality review for the business within the Services Governance council(s):

  • Utilizing Plan, Do, Check, Act (PDCA) provide a monthly Quality review (with roll-ups) of the Digital Measurement System (DMS) of Actions, Owners, Dates, and Outcomes with trends, historical, and future trends; Master and Use our proprietary tools to monitor performance & alignment to Digital Tenets, and report out

    - Provide weekly updates on Services Governance Council(s) Activities

    - Ensure alignment to Digital Tenets and Governance process for change management

    - Identify and relate items to Leadership that are relevant to Services Online

    - Relate Quality discoveries and actions to pan-Services business KPI’s (variation, system gaps / non congruences for changes to the online site related to process and result measures  / KPI’s (Csat, efficiency, capability))

  • Develop strong knowledge and understanding of our Services business and content and knowledge systems

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • 12 years of related professional experience plus a Bachelor’s degree OR equivalent related experience; Experience to include:

  • First-hand experience using Quality tools, data, and processes to influence design outcomes and improvements; “Tools of Quality” – Process capability, reliability, measurement analysis, variation & waste, data & analytics, including understanding of Quality Process Analysis, Reliability, and Software Quality Engineering

  • Scientific problem solving / Closed Loop Corrective Action (CLCA) experience

  • Reporting and Communicating Quality Engineering to Business Operations and Executives, including excellent communication skills verbally, in writing and in presentations, and including Demonstrated Personal Accountability and Action Orientation (pushing for solutions vs admiring the problem)

  • Experience understanding business Repositories of content and taxonomy / ontology, Systems and their architecture, and Technology Capabilities

Desired Requirements:

  • BS Engineering (Process, Industrial, or Quality) preferred

  • Certification in the Quality field for Process, Software, or Reliability Engineer through a known Society or Association (ASQ, Six Sigma Lean for software development stack, etc.)

  • Backround and presentation of Process and Quality Improvement

Here’s our story; now tell us yours.

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.

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Systems Quality Engineer for Online Services Technologies (USA Remote)