Payment Operations Specialist

Berlin, Germany
Posted 14 days ago
Main Location
Berlin, Germany
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Driven by our team of over 300 people from more than 40 different countries, GoEuro is changing the way we travel across Europe. With GoEuro you can compare and book trains, buses and flights to anywhere in Europe with one simple search, on mobile, app or desktop. By offering transparent pricing and easy booking, GoEuro makes travel planning simple, flexible and personal.

With over 800 European transportation partners across 15 countries, GoEuro is one of Europe’s fastest growing travel companies backed by 20 million monthly users and the world’s leading tech investors.

You Will

  • Drive relationships with the right partners (providers, PSPs, APMs) to support our Payments Acceptance product strategy
  • Be responsible for SLA management and KPI adherence
  • Optimize payments across multiple providers, acquirers and PSPs
  • Manage payments costs, incl. refunds, cancellations, interchange fees and surcharges
  • Develop and own relationships with other key stakeholders from Product, Engineering, BI, Revenue, and Customer Service
  • Work with Data analytics/BI teams to manage day to day global activity, with view to manage Payment Acceptance and cost optimization
  • Analyze payment trends across partners, payment methods, and markets
  • Gather end-to-end business requirements to drive Product and Customer Experience improvements

Your Profile

  • Excellent payment industry knowledge on Payment Acceptance: transaction and money flows
  • Ideally 5 years of experience in payments partner management (at least 2 of cards acceptance, APMs acceptance, fraud management, currency conversion), at regional level, from a partner as part of a product offering's standpoint rather than partner as a sales channel
  • Understanding of the travel industry, including products, process flows
  • Solid experience using end to end payment analysis to drive optimization of payments performance
  • Experience in managing multiple payment platforms, payment processors, and global payments
  • Experience with data visualization tools (Tableau or equivalent)
  • Ability to thrive in a cross-functional environment while working with multiple technical and non-technical stakeholders
  • Strong communication skills; ability to explain complex analytics to executive audience
  • Full professional proficiency in English
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