This role will be a key player in the CRM team for the GAP Inc portfolio, located in San Francisco. The individual will oversee the marketing campaigns and execution for Visa Signature (plus ad-hoc) from inception to deployment while working closely with the Campaign Owner and cross functional teams. Campaign execution and process flow checks and balance will be the day to day responsibilities of this role.
Serve as the primary and/or secondary point of contact for all Visa Signature and ad-hoc campaigns
Partner with the Campaign Owner to develop, implement and execute campaigns from start to finish
Build strong relationship with the Campaign Owner and act as the right hand when it comes to issue management and campaign status updates
Execute and optimize client marketing campaigns working closely with the central teams; Marketing Solutions, Loyalty COE, Legal/Compliance
Maintain strong business controls on campaign and reward submissions with a keen eye for details. Ensure accurate audit findings
Understand all the touchpoints of Marketing for rewards to provide the best user experience for loyalty both online and offline
Document the end to end reward redemption experience across all channels to identify opportunities and initiate projects to institute change
Partner with the Campaign Owner to move creative marketing campaigns through the legal creative review process and provide feedback to the client
Perform other duties and/or special projects as assigned
Bachelor's Degree or in lieu of degree, a high school diploma and 5 years of progressive growth in a financial services company
Minimum of 3 years of work experience in a professional setting, including but not limited to a corporate office setting or retail environment
Project management experience
Marketing experience in the financial industry
Understanding of credit card products and credit marketing
Familiarity with Loyalty products and campaigns
Strong problem solving skills with a demonstrated ability to evaluate situations looping in the cross functional teams
Outstanding communication, relationship building and collaboration skills
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
If currently a Synchrony Financial Employee, you must have been in your current position for at least 6 months (Level 4 – 7) or 24 months (level 8 or greater), have at least a "consistently meets expectations" performance rating and have the approval of your manager to post (or the approval of your manager and HR to apply if you don't meet the time-in-job or performance requirement
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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