We are searching for a smart and well organised Customer Service Specialist with exceptional German language skills and a passion for travel to join our fantastic team in Berlin.
Driven by our team of over 300 people from more than 45 different countries, Omio is changing the way we travel across Europe. With Omio you can compare and book trains, buses and flights to over 100,000 destinations in Europe, on mobile, app or desktop. By offering transparent pricing and easy booking, Omio makes travel planning simple, flexible and personal.
With over 800+ European transportation partners and providers across 15 countries, Omio is one of Europe’s fastest growing travel companies backed by 20 million monthly users and the world’s leading tech investors.
We are now looking for the next great addition to our team as a Customer Service Specialist.
As a Customer Service Specialist at Omio you will…
Communicate between travellers, Omio and, in certain cases, our transport providers
Be the first point of contact for travellers across multiple channels (email, phone, live chat, social media) for any inquiries related to their travel plans (e.g. questions about payments and modifying bookings, handling requests and complaints)
Deliver and maintain a high level of service and customer satisfaction
Be proactively involved in creating and implementing new service processes and developing training manuals
You possess superior communication and problem solving skills
You speak German at a native level and have fluent English language skills; additional languages are always valued
You like taking ownership of cases and are passionate about helping customers
You are well organised with a constant drive to optimise processes
You are able to work under pressure and work towards set targets
You are flexible in terms of working hours (late and weekend shifts)
Previous experience in customer service or sales is considered a plus