Customer Advocate

Remote Posted 2 days ago
On a day-to-day basis you will:
  • Delight customers as often and as creatively as possible over email, video, phone, in-app messages, and more.
  • Drive customer success with Buffer and help customers with strategic social media resources.
  • Work closely with our Customer Quality team to share customer thoughts and feedback.
  • Collaborate with your team to work through customer challenges, signals and issues.
  • Grow as a technical support professional as you learn the ins and outs of the Buffer platform.
Helpful skills and experience
  • Strong verbal and written English communication skills
  • Strong empathy and a feeling of joy in helping others
  • At least one year of experience in the software-as-a-service (SaaS) field
  • Experience working with customers in a customer support or success role
  • Excellent communication and presentation skills
  • Strong organizational and time management skills
  • Ability to work in a self-directed way
  • Love of a fast-moving environment
What We Value

Clear communication, transparency, open-mindedness, empathy and patience are just a few of Buffer's cultural values. We are looking for a person who understands this culture and will thrive within a team of people passionate about self-improvement, honesty and openness.


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