Success Engineer

New York City, NY, United States Posted 5 days ago

Chainalysis is one of the fastest growing companies in the cryptocurrency space. Our cryptocurrency investigation and compliance software is used by the world’s leading law enforcement agencies, regulators, and businesses as they combat fraud, human trafficking, money laundering, and other illicit activity involving cryptocurrencies. With offices in New York, Washington D.C., Copenhagen and London, we are backed by Benchmark and other leading names in venture capital. Our mission is to build trust in blockchains.

As a Chainalysis Success Engineer you are a trusted customer advisor for integrations of our leading cryptocurrency compliance and investigation solutions. We're looking for someone with a consultative background, hands-on experience API programming, and with a passion for product and customers to work directly with our clients. You will play a critical role in empowering our customers use Chainalysis solutions for investigations of cryptocurrency based illicit activities, and ensuring business meet mission critical compliance requirements. Naturally you are customer obsessed with a consultative approach to managing your assigned projects.

This new role will work within the Customer Success team, but in partnership with Customer Success Managers and product teams to ensure clients have a seamless experience implementing the full value of our solutions.

This position will be based out of New York

Responsibilities:

  • Lead customers in the integration of Chainalysis data and investigative solutions
  • Develop custom solutions for complex data and system integrations
  • Design and build internal tools that empower Customer Success and Sales teams
  • Become an expert on Chainalysis investigative and compliance solutions
  • Work closely with product and engineering teams to resolve product issues
  • Advocate and design product changes that help empower our customers

Requirements:

  • A proactive and empathetic approach to dealing with customers and users. An ability to see the world through their eyes, and get ahead of their issues with fixes and improvements
  • Interest in or strong aptitude to learn about the technical aspects of cryptocurrency
  • Bachelor’s in Computer Science, Engineering, Math, or equivalent job-related experience
  • At least 3 years of hands-on experience in REST API integrations
  • At least 3 years of hands-on SQL and relational database programming
  • At least 3 years of hands-on programming Python, Java or similar experience
  • At least 3 customer support experience which involved identifying and resolving technical issues
  • Exceptional organizational skills, meticulous attention to detail, and the ability to maintain focus in a fast paced environment.
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