Manager, Client Digital Community (MINDBODY One)

San Luis Obispo, CA, United States

Description

JOB SUMMARY:

The MINDBODY One Prorgram owner will be responsible for overseeing all aspects of maintaining, growing and evolving MINDBODY One.

MINDBODY One is a networking community for fitness, beauty, salon, spa and wellness business owners. The right candidate is passionate about the wellness industry and supporting wellness business owners, with a background in growing and managing online communities.

The MINBODY One Manager will understand the long-term product vision, communicate it effectively and distill the vision into a concrete, actionable plan with deliverables and success metrics. This candidate will be the owner of the program and a people manager. The candidate should have an entrepreneurial spirit and assume full ownership of the growth of MINDBODY One.

The right candidate will have collaborative, confident personality to work cross-functionally with Marketing, Customer Service, Onboarding, Sales, Research, Project Management and Engineering teams to drive adoption and engagement and achieve strategic business objectives for MINDBODY One. This individual has the ability to work well with people and ideas while monitoring data and ROI.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

  • 6+ years working as a Program Manager in a top-tier SAAS company
  • Proven success in developing online communities and managing internal partnerships to increase adoption
  • Experience in evaluating user needs for both engagement in community and participation in MINDBODY events
  • Entrepreneurial spirit / ability to roll up your sleeves and try different things with minimal direction
  • Intimate knowledge of key Product Management Principles, Agile Scrum and UX Centered Design principles
  • Demonstrated experience effectively communicating with Sr. Leaders and Executives
  • Proven ability to build strong cross functional relationships
  • Possesses a unique blend of business and technical savvy; a big-picture vision, the drive to make that vision a reality, and technically credible to lead a teams
  • Understands technology and stays up to date on competition and disruptors
  • Exceptional organizational, analytical and problem solving skills
  • Track record driving and delivering complicated projects on time and within scope
  • Bachelor’s Degree in business, technology or technical related field.
  • Loves wellness and is committed to building healthier, happier communities
  • Upholds the MINDBODY One strategy and manifesto

This is a representative list of the general duties the position may be asked to perform and is not intended to be all-inclusive.

  • Works from conceptualization through launch - creating actionable plans, work streams, tactics and deliver on those in support of business KPI’s
  • Formulates business plans, focuses on ROI and puts together a strategic product roadmap and pitch to the senior leaders in the company
  • Communicates vision & strategy to Product Manager in order to create concrete project plans
  • Manages a product roadmap, setting expectations with all relevant stakeholders
  • Cultivates a deep understanding of the customer and works tirelessly to identify new opportunities to improve their experience
  • Works with product marketing, design, engineering, project management, etc. to successfully deliver products to market
  • Leverages data/analytics to make tactical and strategic product decisions
  • Removes business related roadblocks in order to ensure success product delivery on time and within scope
  • Is focused on creating the best possible user experience while also managing ROI
  • Can operate under limited supervision
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
  • Dexterity of hands and fingers to operate a computer keyboard
  • Able to sit at a desk for extended periods of time and read a computer monitor
  • Able to read and comprehend reason and analyze
  • The noise level in the work environment is usually moderate

The incumbent or successful candidate must meet the position requirements above in order to perform the essential functions of this position and achieve the outcomes/results indicated in this position description. MINDBODY, Inc will make every effort to make reasonable accommodations upon request to enable qualified individuals with known disabilities to perform the essential functions of their job.

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