Posted 2 months ago by

Customer Service Representative

Knoxville, TN, United States
Employment: Full Time Experience: Junior

Let's get to business! We are looking for a Representative for our new Operations Center in the Greater Knoxville Area. As a Representative your primary responsibility is to take care of our customers and / or our prospective customers by handling their inquiries. Our Representatives handle inquiries through a variety of different channels whether it’s via phone calls (inbound and outbound), e-mails, or instant messages.

 

Responsibilities:
  • Assist customers who are interested in applying for a loan, are in the pre-approval stage, or currently have a loan.
  • Work with a team while adhering to individual metrics.
  • Help us better serve our customers by identifying and communicating process improvement opportunities.
Minimum Qualifications:
  • Type 35 words per minute
  • Pass a computer literacy test
  • Must have basic math skills
  • Able to work mandatory overtime
Preferred Qualifications:
  • Bachelor’s degree
  • At least one year of work experience in a customer focused environment or equivalent military experience
  • Passionate about helping people
  • Strong verbal and written communications skills
  • Ability to adapt to a rapidly changing environment
  • Detail-oriented and quality focused
  • Ability to work non-standard shifts
  • Prior underwriting / loan processing experience
Benefits:
  • Relaxed dress code
  • Generous PTO package
  • BlueCross/BlueShield Medical & Dental Insurance
  • VSP Vision Insurance
  • 401k with a 4% match
  • And more!
Required Skills

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