Role Descriptions & Responsibilities    

As an IT Support Intern, you will be part of a dynamic team of 6 local IT service operations generalists. You will get exposure to a variety of IT support roles, a valuable hands-on experience in an innovative company.

Some of your responsibilities will include the following:

• Assist with the delivery and setup of equipment for employee hardware upgrades and for new hires across the Waltham Campus

• Support end-user hardware and software issues

• Support events in conference and training rooms

• Handle other hardware/software-related projects and tasks

Qualifications

• Currently enrolled in Associate's, Bachelor's, Master's, or Doctorate's degree program

• Must be enrolled in degree program throughout the entire duration of the internship

• Minimum cumulative GPA 3.0 or higher

• Work onsite at a Dassault Systèmes location; no remote or offsite permitted

• Dedicated to a high level of customer service and follow through including excellent communication skills with peers, management, and business users.

• Experience with MS Windows, MacOS, and background in Active Directory

• Experience with Microsoft SCCM and Operating System Deployment (OSD)

• Ability to lift 40 lbs

• Ability to research, design, and implement technical solutions to completion

• Ability to work independently and/or within a collaborative team structure

• Positive, self-motivated individual with high level of enthusiasm and willingness to learn and incorporate coaching and instructions into daily tasks and assignments

• Highly organized with critical attention to details

• Ability and willingness to self-teach new and advance software functions; coaching and instruction will be provided, but we want someone who goes after knowledge

• Possess new technology curiosity and a history of self-technical education; you are not nervous about what you don't know in technology, but excited about it due to your curiosity.- Strong functional use of Microsoft Office (Outloo, Word, Excel, PowerPoint, and knowledge of Access or SQL)

   

Strong communication skills:

• Very strong writing skills utilizing the rules of English grammar

• Verbally clear, concise, and grammatically correct oral (speaking) communication skills in English

• Attention to detail, friendly (will be speaking to many users as the intern will walk up to employee desks to check their hardware and software).

This is a 6 month paid internship is based at the DASSAULT SYSTEMES Waltham office at 175 Wyman St. You will be expected to be onsite during the duration of the internship.  #LI-HYBRID 
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