10000 Contact center capacity planning Jobs

About the job

Google's projects, like our users, span the globe and require managers to keep the big picture in focus while being able to dive into the unique engineering challenges we face daily. As a Technical Program Manager at Google, you lead complex, multi-disciplinary engineering projects using your engineering expertise. You plan requirements with internal customers and usher projects through the entire project lifecycle. This includes managing project schedules, identifying risks and clearly communicating them to project stakeholders. You're equally at home explaining your team's analyses and recommendations to executives as you are discussing the technical trade-offs in product development with engineers.

Using your technical and leadership expertise, you manage various Engineering-specific programs and teams.

We are data center planners. Our work is to understand and systematically codify Alphabet's data center supply and capacity needs, and allocate demand to available supply according to those needs. We own policy and process governing those allocations.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.
The US base salary range for this full-time position is $214,000-$305,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Act as a thought leader within Google and the industry on the subject matter domain of the respective organization.
• Establish a reliable and visible cadence for portfolio reviews, decision making, prioritization, and resource management, whereby improvements are measurable and the impact can be felt organization wide. e.g., effective (re)deployment of machine and people resources leading to efficiency and utilization gains.
• Deliver measurable program performance gains correlated to execution velocity. Establish governance over prioritization decisions to ensure alignment with key performance indicators.
• Act as a change advocate responsible for initiating and leading multiple organizations through pivots needed to address shifts in business trends and priorities.
• Lead strategic planning framework for a complex program portfolio including direct influence over resourcing decisions, planning cadence, and planning stakeholders.