10000 Contact center operation Jobs

When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Summary:

 

In this role, you will serve as the primary advisor and provider contact for academic medical centers and large, complex health systems to influence participation in Vizient analytic and service solutions. You will drive value, maximize engagement, and achieve measurable performance improvement results. You will interpret, prioritize, and deliver advanced clinical, operational, and utilization insights. You will deliver quality and accountability studies, capacity and throughput, quality of patient care, and cost-per-patient-day. You will support performance improvement strategies for provider organizations and solve problems in order to increase Vizient engagement. You will advise provider strategic leadership in performance improvement solutions for assigned facilities.

 

 

Responsibilities:

 

·             Align analytic capabilities and service solutions with providers’ strategic aspirations.

·             Support revenue generation through provider retention and identification of additional service and subscription opportunities.

·             Leverage insights from operations and quality analytics to drive adoption of Vizient solutions, maintaining and building an opportunity pipeline for recommending analytics and solutions.

·             Partner with providers and internal stakeholders to create, execute, achieve, and sustain improvement plans by influencing critical success factors including culture, leadership characteristics, physician alignment, and organizational structure.

·             Prioritize system and individual hospital opportunities from clinical, operational, and supply analytics that are aligned with Vizient solutions, offer recommendations and influence participation.

·             Collaborate with internal product advisor and data teams to ensure provider data integrity.

·             Develop and execute action plans designed to influence provider engagement, and maintain and improve satisfaction scores.

 

 

Qualifications:

 

·             Relevant degree preferred.  Master’s degree desired.

·             7 or more years of relevant experience in a healthcare quality and performance improvement role required.

·             Knowledge and experience with length of stay, productivity of staff, and overtime preferred.

·             Certified Professional Healthcare Quality (CPHQ) preferred.

·             Performance improvement leadership experience preferred.

·             Experience presenting to hospital providers’ C-suite desired.

·             Experience working with and interpreting various types of data including clinical, operational, and supply chain desired.

·             Clinical background in an acute care setting preferred.

·             Project management experience desired

·             Willingness to travel.

Estimated Hiring Range:

At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $117,600.00 to $194,200.00.

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer:   Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.

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