Customer retention Jobs

Job Description

Visa Consulting & Analytics (VCA) team is looking for an individual to join our consulting practice and play a key role developing high impact projects for Visa’s clients in the Mexican market. The potential candidate will proactively engage with Visa clients (including issuers, acquirers, merchants, processors, fintechs), by delivering and implementing projects and solutions with issuers, acquirers and merchants. This person will develop initiatives to promote sustainable and profitable growth, thereby ensuring that Visa is both the preferred brand and unique business partner.

Potential engagements could include Digital consulting, customer acquisition, customer life cycle optimization, retention enhancement, benchmark analysis, profitability enhancement.

Specific responsibilities include,

• Lead the gathering and analysis of information, support the formulation and testing of hypotheses to address client business problem
• Produce insights, analyses and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic guidance for client priorities across the verticals and segments
• Support the development of frameworks, approaches, solutions and recommendations that effectively and efficiently address the most impactful opportunities and challenges.
• Build solutions and actionable insights that will help clients to grow their portfolios and customer engagement in their core business
• Successfully collaborate with peers in other functional areas (marketing, sales, risk, innovation) to execute projects and deliver value for clients
• Ability to effectively manipulate and analyze large data sets (industry and Visa) to determine meanings insights and recommendations for clients
• Incumbents applying for the role should be self-motivated, highly energized, detail-oriented individuals with attention to details.
• High intellectual capability evidenced by solid analytical skills. Strong Excel skills to update opportunity models, analyze transaction data and develop MIS reports
• Experience in financial or payment services gained ideally in consultancy practice, payment scheme, Acquirer or retail bank
• Good understanding of payments business and transaction flows and Visa Product Set and an understanding of Issuer portfolio management practices
• Self-starter who actively plans next steps with problem solving skills and curiosity
• Good presentation and communication skills (written and verbal) with the ability to comprehend and convey complex business information
• Willingness to travel throughout the covered markets as needed and the ability to work across functions and markets.

Incumbents applying for the role should be self-motivated, highly analytic individuals who will deliver strategic thought leadership, problem diagnostics and high impact solutions to support client’s growth and performance. Candidates must be able to develop enduring, strategic relationships with clients and across the Visa organization.
 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

has context menu

Qualifications

Basic Qualifications
Bachelor's d2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications
3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)

5+ years of relevant experience in banks/financial services and/or management consulting firms, especially in payments business, including products & services, business systems and processes
Strong analytical skills, with demonstrated intellectual and analytical rigor
Self-motivated, results oriented individual with the ability to handle numerous projects concurrently
Excellent communication, story-telling and presentation skills
Fluent in English

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.