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Job Description

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

 

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our products, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

 

ServiceNow is seeking driven Pre-Sales IRM Solution Consultants. The IRM Solution Consultant will be the subject matter expert providing leadership and expertise to support customers during the sales engagement. You will partner with sales, solution consulting and the rest of the ServiceNow ecosystem to achieve customer success through thought leadership and driving awareness. The role takes a consultative approach with our customers and prospects to discover and map business outcome-driven solutions.

The IRM Solution Consultant will also participate in the acquisition and retention of customers by leveraging the IRM solutions and the rest of the ServiceNow portfolio. This is a hands on IRM Solution Consultant who is capable of going wide and deep on solution development and positioning.

Your Impact:

• Responsible for creating innovative solutions leveraging ServiceNow IRM solution portfolio.
• Review customer’s risk posture and help architect and design process and system integrations to ServiceNow platform.
• Respond to customer questions relating to ServiceNow IRM. This role is pivotal in providing our growing customer base, with lessons learned, strategies, and advice to enhance real world IRM solutions.
• Develop and contribute to sales campaigns focused on IRM
• Contribute and maintain a showcase of IRM solutions created on the ServiceNow platform
• Help develop solutions and capabilities that enable other Solution Consultants to demonstrate the value of IRM on the ServiceNow platform
• Configure solution environments to address customer requirements and business issues.
• Collaborate with Product Management and Development team members to enhance. ServiceNow products with new capabilities that address customer needs.
• Ability to work in a global team and, share best practices and known solutions with other Solution Consultants to enhance the quality and efficiency of other team members.
• Stay current on competitive analyses and understanding differentiators between ServiceNow and its competitors.
• Supporting Marketing events – user conferences, trade shows, analyst demonstrations, webinars etc.

Qualifications

What you need to be successful in this role:

• Strong pre-sales experience.
• Understanding of the sales process and a trusted advisor for account representative and extended sales organization.
• A Bachelor’s degree or equivalent training and 3-5 years of experience is required.
• 3-5 years of experience in more than one of the following disciplines; operational risk management, enterprise risk management, business continuity and disaster recovery, vendor management, audit management, corporate compliance, and policy management.
• Working knowledge of the IRM industry landscape, including vendors and tools, such as; RSA Archer, Metric Stream, IBM Open Pages, Modulo, Rsam, LockPath, or Agilliance.
• Practitioner experience working in a governance, risk, and compliance role, such as; external auditor, control owner, audit manager, or internal audit.
• Experience working in a large government or corporate enterprise environment.
• The following industry certifications are helpful, but not required: GRCP, GRCA, CGEIT, CRISC, or CISA.
• Ability to clearly articulate the power and value of the ServiceNow platform in terms familiar to a non-IT, IRM audience.
• Must have strong written and oral communication skills and be self-directed and independent.

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

 

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