Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Here at Optum, we are excited to share that we are currently recruiting for a Pharmacist Customer Success Manager to join our team on a permanent basis.

Serving as a trusted advisor to NHS and primary care organisations, you will ensure that our customers achieve maximum value from our medicines optimisation solutions and prescribing decision support software. This role is critical in driving adoption, improving patient outcomes, and fostering long-term partnerships that support cost-effective, safe and high-quality prescribing.

This is a fantastic opportunity for a qualified Pharmacist to deliver exceptional customer success, and you will be supported throughout your onboarding on our products and ways of working.
 

If you are a qualified Pharmacist with excellent customer relationship skills and a passion for Medicines Optimisation, then apply today!

Please note this is a remote working position, however there is a requirement to travel to customer sites on ad hoc basis (around 20% of your position will include travelling).  

What you'll do:

As a Customer Success Manager, you will proactively engage healthcare stakeholders, understand their objectives and guide them towards measurable improvements in prescribing practices. Working within our Medicines Optimisation product portfolio, you will support our customers throughout the contract life cycle being involved in tender writing, onboarding, customer success and training of our products.

Collaboration is key, you will work closely with clinical, product, operational and technical teams to deliver an exceptional customer experience. Throughout the product life cycle, you will support our customers in the adoption of new features and deliver tailored engagement sessions to maximise product usage.

You'll enjoy the flexibility to work remotely* from anywhere within the UK as you take on some tough challenges.

Primary Responsibilities:

Relationship & Contract Management

• Review the customer success plan for the account
• Conduct regular check-ins and contract reviews to determine programme objective and report progress and developments, iterating plans as required

Onboarding New Customers

• Lead from a clinical and engagement perspective all new client onboarding, ensuring smooth implementation and clear understanding of our solutions

Data Analysis & Insights

• Analyse prescribing data and performance metrics to identify opportunities for improvement within the contracts
• Present actionable insights and recommendations during customer meetings

Who You'll Be:

We're looking for a qualified Pharmacist with a passion for Medicines Optimisation; building customer relationships will come naturally to you as well as your ability to deliver excellent customer success.

Whether you have previous experience in customer management or a Pharmacist looking to move into a customer success role, you will be able to demonstrate your ability to identify customer objectives and conduct engagement sessions. Being the key point of contact for our customers, you will utilise your clinical expertise and solution mindset to guide them throughout the onboarding process and training on new features.

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications:

• Registered within the GPhC
• Demonstrated commitment to Medicines Optimisation
• Demonstrated proficiency in MS Office (PowerPoint, Excel, Word) and ability to analyse clinical and financial data to support decision-making
• Proven ability to deliver results in client-facing roles
• Demonstrated strategic thinker with a proactive mindset and attention to detail
• Proven knowledge or experience of prescribing decision support software
• Ability to travel when required

*All telecommuters will be required to adhere to the UnitedHealth Group's Telecommuter Policy.

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

 At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. © 2025 UnitedHealth Group. All rights reserved.