Lead Application Specialist

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte Technology US (DT - US). We are curious and life-long learners focused on technology and innovation.

Work you'll do

The Technology Application Specialist is responsible for supporting and optimizing business-critical technology applications at Deloitte University. This role serves as both a technical expert, ensuring applications are aligned with organizational goals and user requirements. Operating with autonomy, the specialist consults with business leaders, partners with IT teams, and delivers high-quality application solutions that drive operational efficiency and user satisfaction.

This is an in-office role which works 100% onsite (five days a week) at our Westlake, TX Deloitte location.

Responsibilities:

• Serve as the primary expert and point of contact for business-critical technology applications.
• Oversee application management, ensuring alignment with business goals and user requirements.
• Deliver technical support, troubleshooting, and optimization to maximize application performance and reliability.
• Collaborate cross-functionally to assess needs, implement solutions, and ensure user satisfaction.
• Lead initiatives for application enhancements, upgrades, and lifecycle management.
• Maintain strong documentation, process controls, and adherence to best practices and compliance standards.
• Translate complex technical concepts into accessible guidance for stakeholders and end-users.

Application Management and Support

• Oversee daily operations, maintenance, and lifecycle management of core enterprise applications.
• Troubleshoot, analyze, and resolve system and user issues, ensuring minimal disruption and prompt resolution.
• Perform root cause analysis and implement preventive measures for recurring issues.

Requirements Gathering & Configuration

• Collaborate with stakeholders to elicit and refine application requirements.
• Translate business needs into functional configurations and customizations, balancing usability, security, and performance.
• Validate and approve system changes, upgrades, and integrations.

Stakeholder Partnership

• Serve as the primary point of contact for users and business leaders regarding application capabilities and enhancements.
• Provide training and guidance to end-users and colleagues, translating technical details into accessible information.
• Ensure stakeholder needs are met through effective communication, SLA adherence, and continuous improvement.

Technical Leadership

• Lead key application initiatives, including implementations, migrations, or process improvements.
• Conduct technical research and provide recommendations for new tools and features.
• Mentor team members on application best practices, troubleshooting, and efficient process flows.

Project & Resource Management

• Coordinate and prioritize multiple tasks or projects, managing workload to meet changing deadlines and business demands.
• Guide cross-functional teams as needed during application upgrades or incident resolution.

The team

Deloitte Technology US (DT - US) helps power Deloitte's success, which serves many of the world's largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

The ~3,000 professionals in DT - US deliver services including:

• Cyber Security
• Technology Support
• Technology & Infrastructure
• Applications
• Relationship Management
• Strategy & Communications
• Project Management
• Financials

Customer Experience

The Customer Experience (CXO) team is DT - US first line of contact with personnel. Providing walk-up support, asset management, PC compliance, and mobile devices support, CXO provides hands-on support to Deloitte employees.

Required Qualifications

• Bachelor's Degree or equivalent in Computer Science, Information Systems, or related field.
• Minimum of 5 years of experience managing critical business applications or technology solutions with Infor Hospitality applications, building management systems, AV-related platforms, and/or other enterprise application tools.
• Onsite at Westlake, TX Deloitte office with ability to work overtime, including nights and weekends as needed (e.g. provide after-hours support on a rotational basis with occasional travel required to offices in local geography).
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred Qualifications:

• Certification(s) in relevant platforms or technologies preferred (e.g., ITIL, Microsoft, Oracle).
• Proficient in troubleshooting application incidents, performing root cause analysis, and resolving issues in a timely manner.
• Strong understanding of software configuration, customization, and release management processes.
• Experience with integration of applications, including APIs, data exchanges, and middleware.
• Skilled in creating and maintaining application documentation, knowledge bases, and user guides.
• Familiarity with application security best practices, user access controls, and data privacy compliance.
• Ability to develop, execute, and document test plans for application changes and upgrades.
• Proficient with reporting and analytics tools used for application monitoring and performance measurement.
• Comfortable with ticketing and IT service management platforms (e.g., ServiceNow, Remedy, Jira Service Management).
• Ability to train and support end-users, including conducting workshops and developing training materials.
• Experience participating in cross-functional project teams focused on application implementations or process improvements.
• Understanding of ITIL or similar IT service management frameworks and methodologies.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation:
https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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