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2-5 years of relevant experience in production support analyst role, with financial domain working experience

• Experience with installing, configuring, and supporting business applications.
• Proficiency in programming languages and issue-tracking tools.
• Strong analytical and communication skills with the ability to explain technical issues to nontechnical stakeholders.
• Practical experience with relational databases, MS SQL, SQL queries, Unix and Windows OS, and Java
• Knowledge of monitoring tools, i.e. App Dynamics, ITRS, Grafana and Splunk.
• Understanding of Site Reliability Engineering (SRE) and Observability concepts, and automations
• Basic understanding of web server technologies (WebLogic or WebSphere) and Messaging tools like MQ
• Knowledge/ experience of problem Management Tools, preferably ServiceNow.
• Proven Automation skills with tools including Ansible, Chef, etc. will be added advantage.
• Good Scripting knowledge in Bash/Python/Perl/etc.
• Knowledge in banking applications and server infrastructure
• Ability to manage workloads efficiently and adapt to changing priorities.

Production Support Tools and Technologies Required: • Monitoring Tools: AppDynamics, Splunk, Grafana • Ticketing Systems: Jira, ServiceNow • Version Control: Git, Bitbucket, GitLab • Databases: SQL, Oracle, MySQL • Scripting Languages: Bash, Python, PowerShell • Operating Systems: Linux, Windows, Unix • Automation Tools: Ansible, Jenkins Deployment Tools: IBM UrbanCode Deploy (uDeploy), Lightspeed

Education:

• Bachelor’s degree/University degree or equivalent experience

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Job Family Group:

Technology

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Job Family:

Systems & Engineering

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Time Type:

Full time

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