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Senior Platform Engineer, News Agency | Reuters Operations & Strategy
As a Senior Platform Engineer for Reuters News Agency, you will own and optimize our Salesforce-centric commercial platforms, leading compliant production releases, user administration, and configuration in a SOX-controlled environment. You'll partner with business and technology teams to deliver enhancements and projects that improve sales and customer workflows while driving continuous process and platform improvements.
About the Role:
In this opportunity as Senior Platform Engineer, News Agency, you will:
Act as a key liaison between business stakeholders, compliance, and technology teams to elicit, analyze, and document business and system requirements.
Own and execute end-of-month production releases, ensuring accurate, compliant deployments and operational continuity across commercial platforms.
Manage user administration and access provisioning across Salesforce, Zuora, Eloqua, and related systems, in alignment with SOX and internal control standards.
Deliver "quick win" Salesforce and platform changes (configuration, minor enhancements, fixes) while maintaining a clear backlog and prioritization with stakeholders.
Support and lead medium-complexity projects such as in-app chat replacements and registration/WhatsApp integrations, including testing and release coordination.
Contribute to continuous improvement of processes, documentation, and change management practices, ensuring clear communication and adherence to defined metrics.
About You:
You’re a fit for the role of Senior Platform Engineer, News Agency if your background includes:
Proven experience as a Business Systems Analyst or similar role, with hands-on work in requirements elicitation, process analysis, and documentation.
Strong working knowledge of Salesforce (and ideally Zuora/Eloqua), including user administration, configuration, and change management in a SOX-controlled environment.
Mandatory requirement: Salesforce Certified Administrator credential. Given the focus on user administration and configuration, this baseline knowledge is essential.
Comfortable owning production release activities, with a high sense of accountability, attention to detail, and respect for controls and audit requirements.
Demonstrated ability to translate business needs into clear, testable technical requirements and collaborate effectively with developers, admins, and QA.
Organized and proactive, able to manage day-to-day requests alongside project work, while clearly communicating status, risks, and impacts to stakeholders in a hybrid (PH/IN) team environment.
You are a certified Salesforce Administrator (mandatory) and can demonstrate solid, hands-on experience with user administration, configuration, and applying Salesforce best practices in a production environment
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What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com.
Who we are Thomson Reuters informs the way forward by delivering trusted content and technology that people and organizations need to make the... Read more