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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Manager of Public Cloud Forecasting ensures that the various Data and Analytics key functions and team have their goals aligned with the organization’s mission, strategy, and objectives. The Forecasting team analyzes data and its key drivers for ServiceNow customers on Hyperscaler solutions; Owns our multi-year forecasting of Cloud Capacity, develops next generation advanced analytics and models to analyze and improve overall forecast and operational analytics, leverages AI, Machine Learning and other advanced Analytics to inform our go-forward enterprise strategies.

What you get to do in this role:

• Partner with Cloud leadership to drive the improvement of operational metrics. Manage Cloud planning and forecasting. Enable and support leadership ensuring efficient focus on achieving planned goals and strategies. Support leadership in an effective communications cycle to share progress and recognize the success of the teams in achieving business goals.
• Develops and delivers a comprehensive multi-year cloud forecasting plan, encompassing multiple public cloud environments and aligned with various internal engineering efforts and teams.
• Drive cross-functional collaboration efforts to support multiple teams' understanding of long-term growth plans, improved planning efficiency, and consistent performance of infrastructure capacity levels.
• Deliver effective Cloud Analytics and reporting across the Cloud business, leveraging Analytics and tools. Ensure metrics are focused on driving the achievement of goals and productivity for the Cloud business.
• Work cross-functionally to understand relevant business data and analytics needs and to establish platform strategies and define and deploy the technology roadmap aligned with the use case evolution of enterprise data and analytical capabilities.
• Ensure business strategies, plans, and goals are aligned, drive delivery of key planning deliverables. Leverage Cloud Analytics to provide insights into the planning process to achieve business strategies and goals with efficient growth.
• Identify and implements critical metrics vital to manage and monitor the performance of overall operations including: capacity, availability, budget, and inventory
• Works with key internal and external stakeholders as well as departmental leaders and executives fostering a relationship of trust and playing an advisory role in the use of data to improve performance and Organization-wide strategy formulation.
• Run an excellent organization and set-up mechanisms to lead teams across multiple locations globally.

Qualifications

To be successful in this role you have:

 

Education

• Bachelors in Computer Science, Data Science, Management Information Systems, Statistics, Analytics or any other related field. An equivalent of the same in working experience is also acceptable for the position.

Experience

• 6+ years of working experience in an Executive Data Management, Data Analytics or Cloud leadership position within a fast-paced and complex Organization.
• Experience in Demand and Capacity planning for hyperscaler environments, (AWS, GCP, Azure)
• Experience in leading large infrastructure architecture programs, teams and cloud infrastructure architecture management.
• Experience building and leading data & analytics organization or practices as well as successful experience evangelizing/advocating for data analytics value across an Organization and to diverse audiences.
• Direct experience driving continuous improvements in process and operational efficiencies. Lead process-improvement efforts and manage the implementation of both business processes and technical solutions. Drive standards across cross functional teams.
• Proven and successful experience in a consulting role for senior Organization leadership and executives. As well as experience with hands-on leadership roles directly managing data and analytics teams, and driving change within a large, complex Organization’s.
• An understanding of cloud architecture, underlying markets and key market drivers, and global megatrends and the value of data & analytics in acting on external disruption and market trends.
• Communication skills
• Strong analytical skills
• Interpersonal skills
• Strong leadership and people skills
• This role is ideal for a leader who thrives in a fast-paced environment and is passionate about leveraging data, analytics, and capacity planning to shape the future of public cloud operations.

 

GCS-23

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $137,500 - $240,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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