As a Systems Engineer on the Infrastructure Reliability Engineering team, you’ll be part of a global engineering team responsible for the operation, maintenance, and support of the Container infrastructure that powers secure, high-speed digital transactions across 200+ countries. This role emphasizes hands-on operational excellence, troubleshooting, and continuous improvement of Container infrastructure in a dynamic, cloud-native environment.

You’ll contribute to the reliability, monitoring, and automation of Compute platforms, and support AI-powered tools that enhance operational efficiency. This is a hybrid role with a strong focus on operations, ideal for new graduates passionate about Container infrastructure ( Onprem and Cloud), automation, and supporting mission-critical environments.

Key Responsibilities:

Operational Support & Maintenance

• Perform daily monitoring, health checks, and maintenance of Container infrastructure to ensure optimal performance and availability.
• Respond to incidents, troubleshoot system issues, and execute root cause analysis to minimize downtime.
• Perform daily system monitoring, health checks, and performance tuning across Linux/Windows systems
• Administer Kubernetes Infrastructure  platforms
• Perform Infrastructure lifecycle management tasks for Dell and HP Hardware
• Implement system patching, kernel upgrades, and configuration changes following change management processes

 Automation & Process Improvement

• Use scripts and tools (Python, Go, Bash, or PowerShell) to automate repetitive operational tasks and improve efficiency.
• Support the implementation of automation for monitoring, reporting and self-healing of Incidents.
• Participate in continuous improvement initiatives to streamline operational workflows.

 Monitoring & Observability

• Maintain dashboards, alerts, and metrics for systems using Prometheus, Grafana, Splunk, and other tools.
• Support self-healing and auto-scaling features for Container infrastructure.

 Security & Compliance

• Ensure servers comply with security and regulatory standards.
• Participate in vulnerability remediation, audit readiness, and incident response.
• Support high-availability of Container infrastructure.

 Collaboration & Documentation

• Work closely with developers, product managers, and systems engineers in Agile teams.
• Participate in sprint planning, reviews, and operational discussions related to Container technologies.
• Document runbooks, SOPs, and technical guides for operational processes.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.  ​

Visa will accept applications for this role until at least December 31, 2025.

Basic Qualifications:
Bachelors degree, OR 3+ years of relevant work experience

Preferred Qualifications:
2 or more years of work experience
Bachelor’s degree in Computer Science, IT, or related field (2024/2025 graduate).
Proficiency in one or more programming/scripting languages: Python, Go, Java, or PowerShell.
Understanding of CI/CD pipelines and DevOps principles as applied to Container operations.
Exposure to AI platforms (OpenAI, Claude) or interest in AI-driven automation for Container operations.
Familiarity with Linux systems (Redhat/Ubuntu, Container technologies (Docker, Kubernetes & Redhat Openshift)
Understanding of networking fundamentals, containers, DNS & load balancing.
Experience with Git, Jenkins, Ansible, Terraform, or similar tools.
Knowledge of troubleshooting in enterprise environments.
Passion for automation, observability, and operational excellence.
Strong problem-solving, communication, and collaboration skills.
Willingness to learn fast and adapt to evolving technologies.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 83,100.00 to 117,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.