Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The RCM Trainer reports to the Training & Quality Assurance Manager and is responsible for developing, delivering, and evaluating training programs for healthcare staff on all aspects of the revenue cycle, including patient registration, insurance verification, authorizations, billing & coding, claims processing, payment posting, denial management, and compliance. This role aims to enhance the skills and knowledge of the revenue cycle team to maintain best practices, improve productivity and employee satisfaction and success.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Design and develop comprehensive training materials, including presentations, manuals, job aids, and e-learning modules, covering all stages of the revenue cycle
• Conduct engaging and interactive training sessions, workshops, and one-on-one coaching for new and existing employees, utilizing various instructional techniques and formats (e.g., in-person, remote, blended)
• Monitor and evaluate the effectiveness of training programs through assessments, audits, and performance metrics
• Through close collaboration with subject-matter-experts, continuously monitor and revise training materials to reflect current SOPs, job aids and overall best practices
• Provide constructive feedback to trainees and management on areas for improvement
• Identify, analyze gaps in performance and collaborate with operational leads to recommend and implement process improvements and training solutions
• Stay abreast of industry trends, healthcare regulations, payer policies, and software updates to ensure training programs are current and compliant
• Foster strong working relationships with various stakeholders, including revenue cycle subject-matter-experts and leadership
• Maintain accurate training records, track employee competencies/certifications, and provide reports on training outcomes to management

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of experience in revenue cycle operations, patient access, billing, and/or coding - in depth knowledge of revenue cycle management processes; healthcare billing and reimbursement expertise
• 2+ years of experience in training or educational functions, preferably in a healthcare setting
• Experience in training program development, delivery, and evaluation, preferably in a fast-paced call center environment
• Experience with healthcare processes, systems, and terminology
• Experience with learning management systems
• Workflow analysis and process improvement experience
• Knowledge of HIPAA compliance and other relevant regulations
• Familiarity with developing coaching tools and evaluating performance
• Solid understanding of healthcare billing, coding, and reimbursement methodologies
• Experience in EPIC
• Proficiency with electronic health record (EHR) systems, practice management software, and learning management systems
• Proven excellent organizational skills, problem-solving abilities, and the ability to work independently and as part of a team
• Proven ability to adapt training programs to new technologies and procedures
• Proven solid customer service skills, technical knowledge, and understanding of healthcare regulations
• Proven solid written and verbal communication skills are essential for conveying information clearly and building rapport with trainees
• Proven excellent presentation, facilitation, and instructional design skills are necessary to effectively deliver training materials and assess their impact
• Proven excellent communication, presentation, and interpersonal skills
• Proven solid analytical and problem-solving skills

Preferred Qualifications:

• Certification: Certified Revenue Cycle Representative (CRCR), Certified Revenue Cycle Executive (CRCE), Certified Revenue Cycle Professional (CRCP), Certified Professional Coder (CPC), Certified Professional Biller (CPB), Certified Billing and Coding Specialist (CBCS)

   

• Proficiency in Microsoft Office (Excel, Word, PowerPoint)

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.