We are seeking a Design Manager with deep expertise in Research, Service Design, and Product Design (UX/UI). This role is designed for a strategic thinker with a strong attention to detail, compelling storytelling skills, and a commanding executive presence in client engagements. You will be responsible for bridging the gap between high-level business strategy and technical implementation, leading communication with engineering teams to bring complex digital experiences to life.

Purpose

Lead and execute end-to-end initiatives across the entire product lifecycle Discovery, Definition, and Delivery, working within multidisciplinary teams to solve user pain points and commercialize next-generation payment and money movement experiences.

Key Responsibilities

1. Research & Service Design

• User Research: Plan and execute qualitative and quantitative research (interviews, moderated/unmoderated testing, surveys, diaries, and benchmarking) to validate value propositions.

• Insight Synthesis: Translate complex findings into actionable artifacts, including personas, experience maps, service blueprints, JTBD (Jobs to be Done), and opportunity trees.

• Strategic Facilitation: Design and facilitate immersions, strategic workshops, and co-creation sessions with both clients and end-users.

• Advocacy: Act as the ultimate advocate for the user, justifying design decisions through Human-Centered Design (HCD) principles.

2. Product Design (UX/UI) & Delivery

• Product Definition: Define digital products and services from scratch based on business findings, user needs, and technological capabilities.

• Execution: Lead Design Sprints to analyze and redesign digital experiences, including flows, high-fidelity UX/UI, and interactive prototypes ready for validation.

• Design Systems: Demonstrate hands-on experience with components, design tokens, and guidelines. Contribute to and lead the Design System strategy to guide other designers during the implementation phase.

• Heuristic Evaluation: Perform expert evaluations and prioritize design iterations accordingly.

3. Design Leadership & Client Engagement

• Executive Presence: Lead client engagements through executive storytelling, high-impact presentations, objection handling, and stakeholder alignment.

• Cross-functional Collaboration: Work seamlessly with product, engineering, business, and data teams to ensure design integrity from imagination to commercialization.

• Agility: Thrive in fast-paced, ambiguous environments, prioritize tasks effectively while clearly communicating risks and strategic decisions.

Candidate Profile

• The Design Expert: A hands-on designer fluent in design thinking, research, service design, prototyping, and UI/UX.

• Industry Fluency: Ability to speak product development and a desire to develop a nuanced understanding of emerging digital payment trends and financial services.

• Consultative Mindset: Highly motivated and people-oriented, with the ability to help clients bring new solutions to life in the corporate, commercial, and consumer sectors.

• Technical Communication: Capable of leading technical discussions with engineering teams to ensure designs are feasible and correctly implemented.

Additional Information

• Travel Requirements: This position requires the incumbent to travel for work up to 5% of the time. 

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications

• Bachelor’s degree or at least 5 years of work experience with an Advanced Degree (e.g. Masters/MFA/MBA, etc.).
• Preferably working in consultancies, digital product, or established startups.
• Fully Bi-lingual: Spanish (native) and English (oral and written).
• Portfolio demonstrating end to end projects integrating Research, Service Design, and Product Design with measurable outcomes.

Preferred Qualifications

• 5+ years working as a product or digital designer as part of an in-house, agency, or cross-functional design or innovation team.
• Experience and proven track record running client engagements, demonstrating excellence in presentation skills, and strong client orientation.
• Experience in creating user experience maps, service blueprints, wireframes, polished user interface design, rapid prototyping, and presentations that communicate the strategy.
• Strong fluency in digital design software.
• Knowledgeable in human centered design thinking, service design, and user research.
• Strong organizational skills and attention to detail with the ability to prioritize and manage multiple projects.
• Payment industry experience preferred.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.