Engineering Lead Analyst - Vice President - Hybrid

This is a challenging and exciting opportunity to play a key role in the Developer Enablement organization, contributing to an ambitious goal of setting up a secure development environment and investing in the latest technology to improve user experience. This role focuses on enhancing the Developer Pipeline technology stack, specifically with Binary Service (Artifactory) and GitHub, while also providing leadership in engineering activities, design, acquisition, and deployment of critical infrastructure. The successful candidate will ensure quality standards, drive innovation, and serve as a technology subject matter expert.

The Engineering Lead Analyst is a senior level position, requires a strong understanding of developer pipeline concepts, Binary Service (Artifactory), GitHub, and AI concepts. A significant set of challenges revolves around understanding multiple technology stacks, quickly learning new integrations, and continuously improving the developer experience.

Key Responsibilities:

• Provide advanced technical support for the Binary Service Platform (Artifactory), GitHub, and their integration within the Developer Pipeline.
• Troubleshoot complex technical issues, manage customer expectations, and perform root cause analysis to reduce recurring problems.
• Proactively monitor and manage infrastructure stability and performance for critical developer tools.
• Lead efforts to upgrade existing products in collaboration with engineering teams.
• Research, adopt, and integrate new technologies that provide a competitive advantage and improve the experience for Citigroup Developers, including leveraging AI solutions.
• Identify and implement automation opportunities to enhance operational efficiency and user experience.
• Define necessary system enhancements to deploy new products and process improvements, recommending product customization for system integration.
• Serve as a technology subject matter expert for internal and external stakeholders, contributing to a technology domain roadmap.
• Manage infrastructure-level risk and compliance issues in accordance with Citi guidelines, demonstrating particular consideration for the firm's reputation and safeguarding its assets.
• Lead firm-mandated controls and compliance initiatives.
  Identify problem causality, business impact, and root causes across various systems.
• Advise and mentor junior team members, impacting the engineering function by influencing decisions through advice and counsel.
• Consistently apply sound ethical judgment regarding personal behavior, conduct, and business practices, and escalate/manage control issues with transparency.

Required Qualifications:

• 6+ years of relevant experience in an Engineering role, with a minimum of 6 years in technical support.
• Strong understanding and at least two years of hands-on experience with enterprise pipeline and technology stacks.
• 4+ years of experience with Linux (shell/batch scripting & server management), Java, LDAP, Active Directory, and Oracle/SQL Server database (SQL, backup & recovery).
• Good understanding of SaaS service management, particularly as an enterprise-level consumer.
• Comprehensive knowledge of design metrics, analytics tools, benchmarking activities, and related reporting to identify best practices.
• Demonstrated analytic/diagnostic skills with the ability to identify and resolve complex issues.
• Proven track record of operational process change and improvement.
• Excellent written and verbal communication skills, capable of working independently, multi-tasking, and taking ownership of projects in a fast-paced, matrix environment.
• Ability to work under pressure, manage tight deadlines, and adapt to unexpected changes.

Desirable Qualifications:

• Experience with using Service Management software like ServiceNow.
• Good understanding of AI concepts and their application in developer productivity.
• Experience working in Financial Services or a large complex and/or global environment.
• Project Management experience.

Education:

• Bachelor’s degree in computer science, engineering, or a related field; equivalent experience will be considered.
• Master's degree preferred

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Job Family Group:

Technology

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Job Family:

Systems & Engineering

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$120,800.00 - $170,800.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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