AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

The Manager, Patient Services Strategy, Gastroenterology plays an important role in the development of our patient support strategies. This position directly interacts with brand partners ensuring both patient and provider needs are met.  The position is a critical linkage point between the US Commercial Brand Team and the US Patient Services for Skyrizi & RINVOQ Gastroenterology.  This role is responsible for overall Skyrizi & Rinvoq Gastroenterology Patient Support Program performance and accountability, including program strategy, design, brand alignment, execution, and performance.  This person will be responsible for supporting program enhancements, program launches, partnering with Sales and Marketing, Legal/Compliance, and additional stakeholders to create exceptional patient treatment plan experiences.

Major Responsibilities:

• Understands the overall Patient Support Program (PSP) vision and strategy, helps define, document, and communicate the vision
• Helps drive modeling and identify analytic needs with the Director, collecting key data points to validate program performance
• Supports development of Care Model development for new indication launches
• Understands and can navigate PSP components to help troubleshoot issues and maximize overall program performance
• Operates in the finer details, executing on projects leading up to larger program initiatives
• Support leadership creation of PSP strategic & tactical planning by providing strategic lens
• Establish and maintain appropriate relationships with commercial business partners in sales, managed healthcare, trade and marketing teams
• Builds awareness of PSP offerings throughout brand teams by socializing content with brand team members (managers, ADs)
• Provides AbbVie Patient Services (APS) input to Brand marketing executions, identifying and resolving incongruencies, and synergizing messaging
• Facilitates discussion of operational opportunities & efficiencies between APS teams and brands
• Understands business and compliance guardrails and asks appropriate questions to drive business forward
• Works to identify customer, access, and program industry trends to enhance current patient support programs

Significant Work Activities

• Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8-hour day)

• Bachelor’s degree required; MBA or advanced degree strongly preferred
• 5+ years of marketing experience in pharmaceutical / biotech or healthcare services; brand, digital, and patient service marketing experience strongly preferred
• Deep commitment to supporting patients and improving their treatment experience
• Strong project management skills with the ability to prioritize, influence, and execute in a fast-paced, matrix environment
• Understand the fundamentals of brand positioning, campaign management, and marketing budget management.
• Strong background in customer and/or patient engagement, service, and retention strategies.
• Proficient planning and organization skills, attention to detail, execution, and follow-through.
• Experience and ability to manage and lead various external partnerships and maintain their budgets, including agencies and vendors, is a must.
• Excellent communication (oral, written, and presentation) and interpersonal skills with the proven ability to simplify complex information and tailor messaging to different audiences.
• Demonstrated knowledge of reimbursement pathways, affordability programs (Copay, bridge, PAP), and patient support operations highly preferred
• Experience in agile ways of working is a bonus.

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

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Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

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