10000 Building customer relations Jobs

What you will do:

• Strong understanding of the respective Citi products, processes and policies. Ability to review processes in accordance to Citi Policies.

• Handle complex escalations, problems independently by utilizing key information security administration practices, policies and providing excellent customer service. Assist and participate in severity escalation management.

• Participate process changes and improvements that increase operating efficiency based on CitiLean methodology and initiatives.

• Perform customer service support and work closely with other business groups throughout Citi to provide support.

• Provide guidance regarding information security concepts/policies, develop and suggest implementation into day-to-day work.

• Identify, register, and resolve potential compliance issues, including the accurate closure of service requests and inventory tracking.

• Communicate the need for change, by taking potential solutions to the senior analysts and team manager.

• Assist with project work, change tasks and checkouts as needed.

What we will need from you:

• At least 2 years of relevant experience (Information Security).

• Preferred knowledge of supporting cloud based technologies or database.

• Bachelor’s degree/University degree or equivalent experience.

• Good command of English and Hungarian language (both verbal and written).

• Advanced proficiency with Microsoft Office tools and software.

• Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity.

• Proven analytical skills.

What we can offer you:

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program
• Home Office Allowance (for colleagues working in hybrid work models)
• Paid Parental Leave Program (maternity and paternity leave)
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work - life balance
• Career progression opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. 

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