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Job Details
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Senior Content Designer
Role Summary
The Insurtech & Fintech Experience team at Expedia Group is on a mission to build traveler trust and confidence at the most critical moments of the journey. We design the products and services that provide peace of mind, from flexible payment options and loyalty rewards to travel protection and price guarantees. As a Senior Content Designer on this team, you will play a pivotal role in crafting experiences that deliver on this promise, transforming complex financial products into simple, intuitive, and reassuring solutions for millions of travelers worldwide.
What you are :
Bachelor's degree or higher in a related field (design, English, communications, journalism, information systems), or equivalent related professional experience.
5+ years of related professional experience.
Experience auditing, analyzing, structuring, and creating content independently using established frameworks.
Ability to solve content problems that span across different systems and product areas.
Advanced storytelling skills used to present complex information and influence stakeholders.
Demonstrated ability to develop new frameworks for content analysis and presentation.
What you'll do:
Minimum Qualifications:
Demonstrates advanced skills in writing content for digital products, applying user-centered practices and insights to drive content strategy.
Employs advanced information architecture methods such as modeling, mapping, and taxonomy to solve content problems within a complex product area.
Experience governing and making decisions about content in a brand style guide and design system, and contributing to the evolution of product voice and tone.
Proven ability to facilitate collaboration with different stakeholders, including product, engineering, and research, to develop effective solutions to user problems.
Preferred Qualifications:
Ability to innovate with AI, shaping the voice and interaction patterns for emerging AI-powered features.
Takes a whole-systems approach to analyze issues and implement holistic solutions, making recommendations about policies and processes.
Applies advanced concepts around UI frameworks, modularity, localization, and reuse to design content solutions that scale.
Exemplifies storytelling and persuasive techniques to build trust with stakeholders and guides others on frameworks for clear and organized communication.
Experience partnering across product and research teams to initiate and drive content tests that measurably improve the customer experience.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Why Expedia Group? Expedia Group, Inc. brands power travel for everyone, everywhere through our global platform. Driven by the core belief that... Read more