Responsibilities 

• Provide high-touch engagement with customers, acting as a trusted advisor who anticipates client needs, addresses complex challenges, and meets them where they are in order to help drive transformative change within their business. 

• Collaborate with Sales, Customer Success, and Product to develop and execute playbooks focused on removing key adoption blockers for priority products including the aiR suite and Data Breach Response. 

• Leverage your Legal Data Intelligence expertise and a curious mindset to anticipate and deliver innovative solutions. 

• Advocate for Relativity products cross-functionally, sharing feedback and insights on customer demands, product performance, and market developments that contribute to key adoption blockers. 

• Monitor customer adoption trends to flag potential blockers and proactively recommend mitigation strategies. 

• Serve as a go-to expert across Relativity Success, communicating lessons learned in the field and recommending or owning updates to our adoption materials and services. 

Qualifications 

• Bachelor’s degree or equivalent work experience 

• At least five years of experience in ediscovery project management, product management, client services or success roles 

• Relativity Certified Administrator (RCA) certification 

• Solid understanding of AI/ML solutions for ediscovery and legal workflow problems 

• Excellent communication, presentation, and interpersonal relations 

• Exceptional business/technical acumen, including problem-solving and critical thinking 

• Exercise sound judgment and ability to make independent decisions 

• Demonstrate consistent commitment to core company values 

• Willingness to travel up to 25% of the time to meet customers on-site or work with team members in regional office 

• Relativity Master is a plus