Foods you love. Brands you trust. And a career that empowers you to grow. 
 
At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.
 
This position is not eligible for Visa Sponsorship.

As the Quality Manager, You lead the Quality department and ensure that quality standards are maintained throughout the factory, including sanitation, ingredients, packaging, and quality management systems (QMS). You act as the guardian of quality compliance and challenge all functions across the value chain—Operations, Supply Chain, and Consumer Services—to drive continuous improvement and foster a culture of quality and compliance performance. You provide technical expertise and support to ensure compliance with NQMS / FSSC 22000, regulatory requirements, and food safety standards. You report directly to the Factory Manager and have a functional reporting line to Corporate Quality Management.

PRIMARY RESPONSIBILITIES:

SAFETY, HEALTH & ENVIRONMENT (SH&E)

• Collaborate with SH&E on maintaining, promoting and developing high health and safety standards through leading by example and jointly carrying out all duties and specific responsibilities in compliance with Quality and Food Safety
• Policies and Procedures

QUALITY

• Direct and supervise the development, implementation and administration of QA activities in all phases of operation at factory level (Nestlé Quality Management Systems)
• Monitor, drive and lead improvements to meet Business Goals while sharing Quality Metrics/KPI's at the facility in daily, weekly, and monthly operational meetings
• Monitor and assess performance of the quality systems, report its effectiveness to management and implement actions for improvement
• Ensure compliance of the audit programs for internal and external audits i.e. FSSC 22000, NQMS, NGA/Market audits
• Ensure the effective operation of HACCP and Food Safety Teams
• Drive Hygiene and NGMP programs across the whole factory and external warehouse
• Identify and apply “Standard Practices” within the facility or from the broader network
• Be the factory Quality Pillar and champion NCE quality related activities
• Manage QA-related projects from inception to implementation in the dept and factory-wide
• Provide technical support/resources for Co-manufacturers and Affiliates, which include insuring continued compliance to formal release requirements of associated products
• Support divisional TAG, PTC/R&D, Engineering, Vendors, Consumer Service, Sales & Marketing and Supply chain on Quality-related matters
• Coordinate and participate in Product Reviews on both the factory and Corporate level
• Corporate Quality liaise to Consumer Services, Marketing and Brand Manager by investigating and communicating consumer complaint trends and resolutions
• NUSA Quality Supplier Management through Vendor audits, advice and action plans
• Participate on the Factory Crisis Management Team
• Communicate and drive compliance for new and/or updated Regulatory Policies
• Provide support to local, State and Federal agencies when requested by Divisional QA

PEOPLE CULTURE

• Maintain a culture where people take pride & responsibility in both Quality and Safety in everything they do. Continually inform and involve personnel in the exchange of information necessary to ensure alignment to current and future Quality objectives
• Make sure Quality communication is clear, accurate, consistent, and effective
• Supervise the activities of QA department personnel with strong emphasis on employee relations, teamwork, and people development

FINANCIAL/STRATEGIC IMPACT:

• Maintain the QA department’s budget by identifying process improvements and avoiding unnecessary costs
• Uphold strict Operations quality standards that will prevents rework and other unexpected costs in Production
• Assist Supply Chain with quality standards for shipping, receiving, and storing products within cost standards

REQUIREMENTS AND MINIMUM EDUCATION LEVEL

Education Requirements

• Bachelor’s degree in Dairy Science, Food Science, Microbiology, Chemistry, Biology, or similar discipline - Required
• HACCP Experience is required
• Minimum 5 years of Quality Management experience, preferably in a food manufacturing or consumer goods environment
• At least 2-3 years of QA experience in a factory environment
• At least 2-3 years of leadership experience in a manufacturing or processing environment preferred

Work Requirements

• Primarily a Monday – Friday work schedule with some workdays off shift or on the weekend
• This is a beverage production factory where ambient conditions may be extremely cold, wet or warm

SKILLS AND EXPERIENCE:

• Demonstrated ability to work in a fast-paced work environment while upholding strong leadership, interpersonal, and self-initiative skills
• Must have strong knowledge and understanding of food safety / HACCP, GMP’s, Allergen Controls, Sanitary design/controls, pest control, basic food regulations, specifications, analytical and microbiological lab methods desired and basic food technology
• Demonstrated technical and strategic managerial skills to achieve desired results established by corporate KPIs/reports, peers, internal and external stakeholders
• Excellent communication skills (oral, written and listening), influencing skills, and the ability to facilitate individual and group coaching to different target audiences while maintaining strong interpersonal, professional relationships and promoting open communication
• Developed understanding of maintaining financial targets and creating department budgets
• Knowledge of Micro and Hygiene monitoring
• Nestlé NQMS or FSSC 22000 training or similar Food Safety and Quality Systems training by Silliker, etc.  Implementation experience on Food Safety and/or Quality programs is strongly preferred.
• PC proficiency in MS Windows-based applications – primarily Microsoft Office; also, system knowledge of SAP, GLOBE, POKA, TRACE, and KRONOS

COMPETENCIES:

• Results Focus – Set ambitious objectives and motivate and inspire the team to achieve them.
• Lead People – Communicate what must be done to gain the understanding and commitment of the people to achieve the objectives.
• Practice What You Preach – Be a role model for his/her team and consistently acts according to the Nestle principles and values.
• Proactive Cooperation – Works collaboratively with others demonstrating commitment to achieve group objectives.

The approximate pay range for this position is $106,000.00 to $117,000.00. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at  About Us | About Us | Nestlé Careers (nestlejobs.com)  

It is our business imperative to remain a very inclusive workplace.
 
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.
 

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship. 

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.

Job Requisition: 379846