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Job Details
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Principal Product Manager – Loyalty Engagement
Introduction to the team
Join Expedia Group’s Loyalty team, where we aim to deepen traveler relationships through innovative, data-driven experiences that drive engagement and long-term value. We are building next-generation loyalty capabilities powered by AI/ML and scalable technology to deliver meaningful benefits and seamless experiences for millions of members worldwide.
In this role, you will
Develop a deep empathy for our travelers and partners, understand their needs, and craft innovative, elegant solutions that increase engagement and retention
Define the vision and product strategy for the loyalty workstream, emphasizing AI/ML driven engagement and member retention
Build and execute a strategic roadmap for loyalty products, securing cross-functional alignment and measurable business impact
Partner with engineering, data science, design, and marketing to strengthen the technical foundation and scalability of loyalty solutions
Track industry trends and research in loyalty and AI/ML to inspire innovative product features and maintain a competitive edge
Lead the development and governance of responsible AI/ML practices, ensuring robust model evaluation and continuous improvement
Use data-driven frameworks and effective storytelling and persuasive influencing techniques to align stakeholders on product direction and key decisions and build trust with the team
Resolve strategic, financial, and technical challenges, balancing leadership, coaching, and hands-on execution to achieve goals
Drive innovation in loyalty mechanics such as dynamic rewards, contextual offers, and tier progression to strengthen member relationships
Success Metrics & Impact Measures
Increase in member engagement rate and retention
Growth in loyalty program participation and tier progression
Improved member lifetime value (LTV) and repeat booking frequency
Successful delivery of AI/ML-driven features with measurable business impact
Stakeholder alignment and satisfaction across cross-functional teams
Minimum qualifications:
Bachelor’s or Master’s degree in a technical, quantitative, or business-related field, or equivalent professional experience
10+ years of product management experience with a Master’s degree or 12+ years with a Bachelor’s degree
Strong background in product management for AI/ML, personalization, or consumer engagement
Demonstrated success in delivering high-quality, technically complex products that leverage user-level signals and behavioral data
Preferred Qualifications:
Strong analytical and problem-solving skills to define KPIs, extract actionable insights, and drive innovative solutions
Excels at prioritizing and managing product backlogs in matrixed environments, driving clarity and focus
Outstanding leadership and stakeholder management, with experience aligning diverse teams and navigating ambiguity effectively
Experience fostering an inclusive culture and mentoring talent
Ability to communicate technical concepts with clarity and impact
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
Why Expedia Group? Expedia Group, Inc. brands power travel for everyone, everywhere through our global platform. Driven by the core belief that... Read more