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Job Description

ABOUT YOUR ROLE :

The (Sr.) Workforce Support Specialist will directly provide employees and leaders with day to day HR workforce support.  S/he will be a member of Asia Pacific Workforce Support Team, with the primary support assignments of handling employee relation issues, providing consultancy on HR policies, procedures to employees and managers in the region. S/he will also provide support across multiple groups/sites as needed. Reporting to the Workforce Support Leader, this individual will be the main point of contact for employees and managers regarding employee relations, and co-own employee engagement and satisfaction for the region

YOUR RESPONSIBILITIES WILL INCLUDE:

• Serve as the main point of contact for employees for employee relations related inquiries, complaints and customer service(e.g. case management, policy or protocol navigation).
• Support managers on HR related activities such as promotions, investigations, absenteeism management, corrective actions, PIPs, terms and restructuring activities.
• Assist HR workforce support leadership regarding policy reviews, policy
• improvements, training opportunities etc.
• Work in strong collaboration with other workforce support tiers to ensure inquiries are resolved in a timely, friendly and comprehensive way.  
• Support leaders on finding and using resources on core processes such as GPS, Performance Management, Development etc.  
• Master our digital toolset, in particular ad.a/Servicenow. Support and resolve regional employee relations issues using servicenow. Continually look for ways to use technology to aid HR and EE experience.
• Support key projects focused on new process or capability development/enhancement.

Qualifications

• Bachelor’s degree in Human Resources, Business, or related field required
• The role will require occasional travel to various manufacturing sites across the region.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities/cases at once, knowing when to reach out for support and escalate as needed. 
• Ability to develop and maintain positive relationships with employees, functional leaders, local labor unions, local government and other stakeholders.
• Thorough understanding of human resources and labor relations principles, practices, and procedures.
• Ability to successfully use digital case management and workflow management tools to

Additional Information

AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER