Product manager or project manager or product owner or product champion Jobs

Job Description

Job Description

Join Visa University and play a key role in ensuring employees at Visa are equipped with the necessary skills and knowledge to excel in their roles.  You will be responsible for project operations activities and troubleshooting to keep projects moving forward, as well as light project management, to successfully launch new learning experiences for employees.  This role will allow you to be collaborative, analytical, detail-oriented, and impactful. 

Visa University is a team of experts in our respective disciplines, but more importantly, we strive to harness our collective expertise in the most effective way for the benefit of learners. We combine rigor, data and subject matter expertise with intuition and common sense of what will be most effective for the business. We like to prototype, launch and evaluate. We are comfortable learning from our mistakes. 

Key Responsibilities:  

With guidance from Performance Consultants/Product Owners, Program Managers and the PMO Sr. Mgr. supporting Enterprise Learning, you will: 

• Support Performance Consultants/Product Owners and Program Managers with planned and ad-hoc training coordination tasks to keep projects moving forward, e.g., identifying attendees, creating Event Level courses in the Learning Management System (LMS), and managing and troubleshooting the day-to-day details of key training programs 
• Manage project milestone activities proactively – perform light project management as needed 
• Plan for a logistics-heavy project activity, like coordinating schedules, access, and content readiness for an activity like launching a communication to a senior level audience 
• Analyze data in Excel and build slides to share compelling stories through data 
• Perform reporting-related activities to communicate information about program attendance and impact, leveraging dashboards and other methods 
• Partner with team members to complete tasks as well as commit to and execute your own deliverables 
• Keep all parts of a training program organized and running according to plan.  This includes tracking and documenting activities, coordinating with activity owners, keeping everyone informed, and helping out where needed. 
• Support the development of a global schedule and address any issues with timelines or resource collisions  
• Help onboard and manage vendors, as needed, for select learning experiences 
• Collaborate with your PMO team members and share your experiences to continually grow the PMO toolbox (best practices, templates, checklists, tools, etc.) and improve processes 

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

BASIC QUALIFICATIONS

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD) University Recruiting  Only: Master’s Degree without experienc
• Experience working in learning and development planning and coordination roles
• Ability to handle multiple projects simultaneously in a fast-paced environment
• High level of skill with pulling and working with data in Excel, as well as designing executive level PowerPoint decks, including telling compelling stories through data
• Strong verbal and written communication skills
• Strong skills in the Microsoft Office suite of products
• Strong business acumen and problem-solving skills

PREFERRED QUALIFICATIONS

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Extensive experience with implementing and operationalizing training programs for global audiences of leaders across organizational levels
• Experience with vendor management, statements of work, and vendor onboarding
• Agile project management experience
• Experience using SharePoint
• Agile/Project Management certifications (CSM, PMP, or other Agile PM certifications for Scrum, Kanban, etc.) preferred
• Experience with various project management tools and Agile management tools/platforms. e.g., Jira
• Demonstrated learning agility with a variety of content areas and modalities: While you will rely on your experience, you will also need to master new content areas/ways of doing things quickly
• Experience in industries that strive for exceptional customer experience, such as hospitality and event coordination 

Leadership Attributes:

• You are passionate about providing delightful and impactful learning experiences to employees, partners and clients globally
• You are detail-oriented and enjoy ensuring everything is in order and executed flawlessly
• You are an analytical thinker and can organize and summarize data
• You are accountable and take ownership of the projects and tasks you commit to - you follow through and never have to be chased down
• You have a sense of urgency when projects have critical milestones
• You are a team player and highly collaborative, getting work done with and through others, while building and nurturing productive working relationships with everyone you work with
• You are resilient, agile and flexible – you perceive changing priorities and constructive feedback as opportunities, not setbacks
• You are curious and have a growth mindset. You are a quick and agile learner, understanding the business and domain in which you operate and how various components of the learning experience come together to create impact
• You are service-oriented and ready to jump in to support leaders and team members - no task is too small for you
• You keep the learner experience front-and-center in everything you do
• You have a global mindset – you take genuine interest in other cultures and embrace the need to operate with cultural norms and in time zones other than your own

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 102,600.00 to 145,150.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.