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Senior Technical Training Specialist

UKG Hybrid United States(flexible)
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Description

Join our amazing Global Learning and Community team in the role of Trainer and be part of the UKG learning experience for Customers, Internals and Partners. UKG provides a blended learning strategy which includes learning through self-paced, live Webinars and Instructor Led Learning virtual courses. You’ll be an important part of the Customer Community, sharing knowledge, tips and answering ‘how do I’ type questions. This is a remote position and can be based in in the UK or in Europe.

Responsibilities:

• Provide core UKG product and end user instructor led training in virtual learning settings to UKG customers, internals, and partners
• Achieve high customer satisfaction results in line with company goals and metrics
• Be self-motivated and responsible for:
o Achieving and maintaining certification in specific courses
o Staying current on new products, industry trends, and customers training needs
o Performing administrative tasks in a timely manner, to support training activities, business operations.

• Engage with customers and partners via the UKG Community, answering questions, promoting ad hoc learning events and engaging and redirecting customer comments
• Collaborate cross functionally to ensure our customer, internal, and partner needs are being met
• Aid in the translation and review of course content to meet wide language requirements
• Innovate to evolve our team, our processes, and our organization
• Participate in customer calls, pre-sales education-related activities as requested
• Complete special projects and tasks as assigned

Qualifications

• a senior experience in delivering SaaS software training, via virtual classroom platforms and onsite environments
• Fluent in English and at least one other language (French or German)
• Experience of training or using UKG products is a plus
• Adaptable to change, with the ability to pivot quickly when priorities change
• Flexible and be able to work in teams and individually, influence change, manage multiple commitments, demonstrate high attention to detail, and meet tight deadlines
• Travel up to 20% both within the EMEA region and to the US as required

#LI-ES1
#LI-REMOTE

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers  #WeAreUKG 

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.


Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.

Aperçu de l’entreprise

Ici, à UKG notre devise est « Our purpose is people ». UKG combine la force et l’innovation de Ultimate Software et Kronos, et réunit deux cultures récompensées axées sur les employés. Nos employés constituent un groupe extraordinaire de personnes talentueuses, dynamiques et innovantes qui ne se préoccupent pas uniquement de leur travail. Nous voulons créer une culture avec un sentiment d’appartenance, mais aussi une expérience d’employé qui donne aux employés les moyens d’agir. UKG emploie plus de 13 000 personnes partout dans le monde et est connu pour avoir une culture favorisant un lieu de travail inclusif. Prêt à être inspiré ? Découvrez-en plus sur la page www.ukg.com/careers

Égalité d’accès à l’emploi

Ultimate Kronos Group est fier d’être un employeur offrant l’égalité d’accès à l’emploi à tous les candidats dès lors qu’ils répondent aux qualifications demandées et d’être une entreprise attachée à la mixité, la diversité et l’inclusion. Aucun postulant qualifié ne sera écartée en raison de critères tels que la race, la couleur, la religion, le sexe, l'âge, le handicap, l’état matrimonial, la situation familiale, l’orientation sexuelle, la grossesse, les informations génétiques, l’identité de genre, l’expression de genre, l’origine nationale, l’ascendance, la citoyenneté, le statut d’ancien combattant et tout autre statut juridiquement protégé par les textes luttant contre les discriminations, qu’ils soient internationaux, européens, ou nationaux. 

Aménagement pour l’accessibilité en cas de handicap

Pour les personnes en situation de handicap qui auraient besoin d’une assistance supplémentaire à tout moment du processus de candidature et d’entretien, veuillez envoyer un e-mail à l’adresse UKGCareers@ukg.com.
About the Company
UKG
 Lowell, MA, United States
313 Jobs
Work at UKG

Why you’ll love working at UKG Here at UKG, Our Purpose Is People. That’s as true for our employees as it is for our customers. We strive to... Read more

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